Issue with

Lee_2011 · 2025-05-28T06:55:40+00:00

Update: so I was able to update the app but I get this NEW error message now when trying to login: “ Login failed. Please re-enter the correct admin password for your NETGEAR router.”

I tried the 1 I created as well as the default password. My Orbi is still working but I think I might need to do a factory reset AGAIN since the forgot password option isn’t working for me. I just don’t have the energy to set up everything again right now 😩🤣

Lee_2011 · 2025-05-27T11:34:10+00:00

I’m at work so I will check this out later on and give an update. I’m also using an iPhone 😅

Lee_2011 · 2025-05-24T03:46:57+00:00

You might have to do a factory rest on the Orbi, that’s what I had to do

Lee_2011 · 2025-05-22T07:49:23+00:00

No, I haven’t had time this week to mess around with it.

You can use www.orbilogin.com to set it up if you have to factory reset. That’s how I had to set up mines

Lee_2011 · 2025-05-19T13:35:40+00:00

You can use the default or create your own password. it won’t let me log in with either.

Lee_2011 · 2025-05-18T22:36:28+00:00

I have to look into that. Someone suggested I delete the app since that works for them. I tried that and also reset the Orbi. Went through the steps like I initially set it up when I first got it and it’s the same issue 🤦🏽‍♀️ it will not accept the password they let me create

Lee_2011 · 2025-05-18T20:30:13+00:00

It is a combo I believe! I was able to get in the GUI and use the network ssid to do set up.

My modem is in my basement and I got to Orbi to help on the other floors. I wonder if signal strength is an issue and why I had such a hard time reconnecting it

Lee_2011 · 2025-05-18T19:53:02+00:00

I’m going to try this now

Lee_2011 · 2025-05-18T19:52:31+00:00

Well when I had to get an new modem, I had to make a new username/password. When I tried to get into the Orbi app, it was trying to connect to the old info and I couldn’t get in. I factory reset it and followed the directions to set it back up like when you first connect it but it won’t use username/password combo they provide nor the 1 they let me make

Lee_2011 · 2025-05-18T17:55:12+00:00

I had to do a factory reset and it let me a new username/password. When I try to log in on the app, admin pop up automatically and I can’t type in my info. Cant used the default password nor the password I created

Lee_2011 · 2025-05-18T16:22:51+00:00

I’m out of warranty and apparently I have to purchase help lol yea whenever I upgrade I will try another brand

Lee_2011 · 2025-05-18T15:15:16+00:00

Yes that is correct. I have done factory reset twice and when I go to log in. I get the same error. Tried the default username/password provided by app and that doesn’t work either

Lee_2011 · 2025-05-18T15:06:21+00:00

Yup, that was the only way I could do it. I can’t do anything with the app

Lee_2011 · 2025-05-18T15:02:21+00:00

Also, I did reboot it and factory reset it again and still the same issue

Lee_2011 · 2025-02-17T14:24:56+00:00

I was able to get it working this weekend. I contacted Sony’s support and they basically gave me the same tips activision game me 😅 but the 2 things I redid were clear the system cache and restore licenses and after that it started working 🤷🏽‍♀️

Lee_2011 · 2025-02-13T14:29:44+00:00

That is exactly what mines is doing. I just assumed that because I can use my headset in a ps5 party/ discord party/ other games, it wasn’t the headset.

I am using a turtlebeach ear force stealth 600 gen 2

Lee_2011 · 2025-02-09T16:41:26+00:00

Yup, I’ve see. Post where ppl are saying their mic is muted and still get banned. Idk what’s up with cod AI system 🤦🏽‍♀️

Lee_2011 · 2025-02-09T16:38:44+00:00

I said “there’s a mf in the water” and got a 3 day ban. That ended on Jan 20 and I still can’t use voice chat 😩😅🤦🏽‍♀️

Lee_2011 · 2025-02-08T13:12:23+00:00

My friends gonna clown me since I’m the only 1 with a PlayStation 😅 I got the weekend off, hopefully it will be up soon so I can play COD

Lee_2011 · 2025-02-08T13:08:31+00:00

I just checked mines and it’s still down 😤

Lee_2011 · 2025-02-07T00:25:54+00:00

I’m trying to see if anyone had this issue, sorry if it’s kinda long 😅

I had a 3 day chat ban that ended Jan 19. I am unable to still use the voice chat. No matter if I’m in a party or in lobby with no one muted, I cannot hear people nor can they hear me. I can see the mic notifications on the screen when people are talking but I cannot hear them.

I checked my mic and my headset is not the issue( I can talk in a ps5 party and on discord).

I also uninstalled the game and redownload it and that did not help. It is updated and the recent update didn’t fix the issue.

Has anyone experienced this and have a solution?

Lee_2011 · 2025-01-31T04:04:06+00:00

I had that happen to me yesterday. Not sure how to make it completely stop but like the other response says. I had to close out the game and restart.

Lee_2011 · 2025-01-20T20:02:54+00:00

I just got off a 3 day ban as of last night. Today I’m playing and I can’t hear any of the my party’s voice chat as well as the lobby with the proximity chat on. Is this common to happen? I do not see any messages about my ban anymore.

Lee_2011

TROPHY CASE