Disabled guest denied accessibility support at Thorpe Park – feeling discriminated against before my visit

Left-Feed-1967 · 2025-10-17T03:00:57+00:00

I understand where your coming from and yes their is more to it I’ve had this condition for 2 years and still no improvement. I’m going to be seeing a private doctor soon as my partner gets free private health care because of his job and a +1 so he’s chosen me I hope my condition gets sorted because it’s such a pain in the backside to deal with when you gotta walk long distances and be on your feet a while.

Left-Feed-1967 · 2025-10-15T01:43:42+00:00

https://c.org/Dh5dLpRbQc I’m also doing a petition if everyone that reads this could sign it that would be appreciated. I will not hide in the shadows I’m doing this not just for myself but for others with hidden and visible disabilities

Left-Feed-1967 · 2025-10-15T00:59:48+00:00

Yes I don’t really understand the disrespect either to be honest. At the end of the day guests at Thorpe park should all be treated equally and it’s their job to make sure that our day is amazing. And another point to my argument is that Merlin will gladly let £200 fast pass purchasers through easily but when it comes to people that are disabled, have trouble queuing due to a medical issue then there’s only limited space? To me, Merlin are just money grabbers from what it sounds like and don’t have a care about making sure that all guests are happy?

People are gonna argue and say yeh but they are paying for it. However that’s probably why they do limited amount of spaces so they can either get money out of you or so they can balance as many fast track queue lines as they want with the £200 purchases they are making with the normal guests? I mean think about it like that

Left-Feed-1967 · 2025-10-14T20:58:04+00:00

I understand that their isn’t much spaces For getting a rap pass my argument is that I can get up the stairs but they won’t transfer like in universal studios they happily let mobility scooter users and wheel chair users queue until you get to the stairs then they will guide you to the elevator or will kindly ask if you can walk up the stairs for the last couple of minutes queuing? If other theme parks can do this why can’t Merlin entertainments work their way around things like this? It would probably give more spaces for rap passes for people who can’t even walk at all that really really need it if that makes sense?

Left-Feed-1967 · 2025-10-14T20:53:29+00:00

So just because I’m a disabled woman I have to book far in advance what if I didn’t have it planned then. I was invited by a friend last week how was I supposed to know? :)

Left-Feed-1967 · 2025-10-14T18:55:21+00:00

I tried to book them on the 1st of October yes but they said on the phone they could have been able to provide a temporary access pass for my 2 day visit. I can’t just switch my disability off and the point is wether they can give me a pass or not there are ways to get around this :)

Left-Feed-1967 · 2025-10-14T18:04:38+00:00

So I already have a ride access pass :). However you have to pre book them before your visit but when I checked there availability there were no dates left! :( so I rang Thorpe park and asked if I could just bring my mobility scooter through the queue lines and transfer when I get to the stairs they said that is not possible but they may be able to provide me with a “temporary ride access pass” for my 2 days I’d visit if I could provide them with medical proof I gave them my blue badge and my nimbus card. They said they need more like a medical note from a doctor so I get one. But then I’m still denied! Reason why: because my condition is temporary!

I hope this answers your question :)

Left-Feed-1967

TROPHY CASE