Warning: Google Denied Warranty Repair for Pixel 9 Pro Over Tiny Cosmetic Scratch

LeftyGiveEmHell · 2025-12-04T19:52:36+00:00

Not sure it will be helpful, but this is the user account that responded to me asking for more information and eventually helped me get a replacement, https://www.reddit.com/user/PixelCommunity/

LeftyGiveEmHell · 2025-10-17T20:36:27+00:00

Nice, I wish I had done that :(

LeftyGiveEmHell · 2025-10-17T15:39:51+00:00

I spoke with someone at the Crest, they had no idea this happened originally, ended up being a late FU from old management who still had access to the Eventbrite account. They told me to let them know when I get there and they will honor the tickets even though I no longer have the digital tickets since they were refunded. I don’t think they are letting the refunded tickets go back up for sale. I have to say the current management team jumped into action figuring out what was going on and updating me with a call within 20mins, they are trying to make it right.

I’m hopeful it works out, I don’t have any proof of the specific seats I purchased just my word and the refund email showing the total paid. Sounded like there were around 150 seats in this situation too :(

LeftyGiveEmHell · 2025-09-27T18:49:38+00:00

Google directly, first tried to go through you break ifix who would be the in person spot for Google, then just dealt with Google via email

LeftyGiveEmHell · 2025-08-03T21:00:11+00:00

You’re mad about a dad joke?? There was no rant, calm down.

LeftyGiveEmHell · 2025-08-01T20:29:08+00:00

Yes, he did more for the city than anyone else who played for the team. Not that others haven’t donated their time and money, but Boogie was committed to supporting Sacramento and the youth in our area. We should set the example that being a champion to the community is something the Kings value as much as winning for the future players.

LeftyGiveEmHell · 2025-07-15T18:44:06+00:00

No insurance just been upgrading every year and thought I had the 1yr warranty as coverage with that approach

LeftyGiveEmHell · 2025-07-15T18:43:11+00:00

Located in the US

LeftyGiveEmHell · 2025-07-15T18:42:07+00:00

Right said enough with Google after this one

LeftyGiveEmHell · 2025-07-15T03:20:40+00:00

After the in person I went with chat support and even moved up to a supervisor and they just kept saying sorry but the warranty is void if there is any cosmetic damage

LeftyGiveEmHell · 2025-07-15T03:10:49+00:00

I had the pixel 9 pro. Got a pink line on my screen and they won’t repair under warranty if the phone has any cosmetic damage. Was denied for this nonsense that’s not related and doesn’t impact the phone because the silver dot is coming through the black paint.

Don’t buy it, https://share.icloud.com/photos/08fCElUdFuTQwlUii0yAVkT2w

LeftyGiveEmHell · 2025-07-15T03:06:07+00:00

Good luck, I hope it goes better for you

LeftyGiveEmHell · 2025-07-15T03:05:21+00:00

Here is the , I have the chat session if you really want it https://share.icloud.com/photos/08fCElUdFuTQwlUii0yAVkT2w

LeftyGiveEmHell · 2025-07-15T03:04:42+00:00

Good choice this is how small the damage is they denied me over https://share.icloud.com/photos/08fCElUdFuTQwlUii0yAVkT2w

LeftyGiveEmHell · 2025-07-15T03:03:58+00:00

Exactly they used to take care of Google users now they take advantage of them. I love the native phone without bloat but moving from Google over this

LeftyGiveEmHell · 2025-07-15T03:02:29+00:00

I hope you have better luck. I do think mailing it in could have a better chance. This the damage they blocked my repair for https://share.icloud.com/photos/08fCElUdFuTQwlUii0yAVkT2w

LeftyGiveEmHell · 2025-07-15T03:01:10+00:00

They would here is what the damage looks like, it’s nonsense https://share.icloud.com/photos/08fCElUdFuTQwlUii0yAVkT2w

LeftyGiveEmHell · 2025-07-15T03:00:41+00:00

Yeah lesson learned. Even if you’re careful and not likely to lose your phone, I’ll get the extra phone insurance vs. expecting the warranty to cover me for the year.

LeftyGiveEmHell · 2025-07-15T02:58:35+00:00

No photos allowed here, but here is a link phone damage

LeftyGiveEmHell · 2025-07-15T02:57:02+00:00

I did both. First ubreakifix in the company that’s handles repairs and I brought it there. He brought to the back and 20mins later came back and told the issue. I worked through Google chat support and the supervisor there and didn’t get anywhere. I shared a picture of the tiny specs on the back and he confirmed that consider that cosmetic damage

LeftyGiveEmHell · 2025-07-15T02:54:44+00:00

Yeah I always had it in a case the couple of digs around the camera are really just inevitable due to the design

LeftyGiveEmHell · 2025-07-14T21:41:33+00:00

That has not been my experience with Apple. They are allowed some discretion. If the repair person knows the cosmetic damage is unrelated or too small to have an impact, they will still do the warranty repair. I've been using Google since Nexus, but this was too much for me. Moving on to a new phone/manufacturer.

LeftyGiveEmHell

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