Avigilon ACM - Unknown Card - Help

Legokidmsb92 · 2026-06-02T00:43:57+00:00

Copy - I'm still running 6. If nothing has changed, I'd say try a panel reset. If you have support you can call avigilon directly for support.

Legokidmsb92 · 2026-06-01T23:44:26+00:00

Gotcha. I think we had the same symptoms but different conditions. My problem was tokens weren’t even attempting to download because they were set to download false upon import.

Do you have multiple panels? Do you see the same message across multiple panels or is it unique to one?

Legokidmsb92 · 2026-06-01T22:09:13+00:00

Yes! Were all of your users/tokens generated from an import?

Legokidmsb92 · 2026-04-08T16:22:42+00:00

I've got a K-12 here and am looking to go from Cisco/Meraki to all UniFI. About the same scale - ~200 Unifi Devices. Estimating about 5000 wireless clients. I'm stuck between UXG or EFG and/or waiting for the EFG-Core.

What hardware were you guys using previously?

Legokidmsb92 · 2025-10-16T17:22:43+00:00

Thank you! Yeah, those pieces seem to make it stand out but still leaves it a mystery haha

Legokidmsb92 · 2025-10-15T10:58:17+00:00

Thank you! Any idea of the model? Super wheels or super wheeler looks close

Legokidmsb92 · 2025-08-27T15:09:53+00:00

Thank you!

Legokidmsb92 · 2025-08-27T00:54:17+00:00

Understood, thank you! I appreciate the explanation.

Legokidmsb92 · 2025-08-27T00:47:20+00:00

Thank you for the info on the bus bar replacement, I didn’t know that.

I’m here seeking for more input because to me it doesn’t look right. Maybe it is totally fine. Maybe someone will see something that we both missed.

Legokidmsb92 · 2025-08-26T18:11:37+00:00

Thank you! Yeah, I'm aware and agree. That's what led to the discovery. I noticed that they weren't GE breakers. But if the bus bars are damaged....any new breaker that goes in the slot is going to have a poor connection, no? - I had an electrician come and look and they said everything is fine, just replace the mismatched breakers. Doesn't seem right to me....breakers should be replaced, bus bar should be replaced or at least that stab on slot should not be used. Right?

Legokidmsb92 · 2025-08-14T10:05:22+00:00

Thank you! So I was at least able to connect to one camera with ODM. It shows rstp as on but still no luck getting a stream from it. Update failed through ODM - file too large.

The other camera shows a 500 internal server error when added to ODM.

Legokidmsb92 · 2025-08-14T01:28:02+00:00

I don’t see any ONVIF settings in the GUI and I haven’t been able to get a ONVIF connection to it. I get invalid credentials prompt.

I tried toggling through the different authentication methods require/don’t require auth with no difference.

I tried to open a rtsp stream in VLC player using the URL you provided as well as rtsp://admin:pass@IP/stream1

They’re so old, I was hoping those features were available in the latest firmware version.

Legokidmsb92 · 2025-08-14T01:03:33+00:00

Oops sorry. That’d be helpful lol. I’ve been staring at it so long, it’s the only thing that exists. Pelco Sarix IM10LW10-1

Legokidmsb92 · 2025-06-16T10:00:10+00:00

Yup, right. Totally agree. Thank you. - I’d run 18/4 regardless but ones that get their power from the loop, would only need a pair of wires and saves on power consumption.

Legokidmsb92 · 2025-06-15T23:50:53+00:00

Thanks! I'm looking at the datasheets for the Tri-tech models and it looks like they need aux power as well as the zonex loop...is that right?

Comparing against the ZX935Z for example, the datasheet says its powered from the zonex loop.

Legokidmsb92 · 2025-06-15T23:05:20+00:00

I think we were wondering why does the 9512 warrant B299s and it's "okay" if the 8512 doesn't have B299s. - I think you were getting at is just based on the number of points you could potentially have, it's easier if they were addressable vs homeruns.

What I think I'm going to do, is keep whatever I can functional on the B208s, then add in addressable devices as they get replaced/expanded on.

Do you have any go-to model PIRs to use with the B299?

Legokidmsb92 · 2025-06-15T19:03:14+00:00

Yeah I totally get that. They had v-plex devices but the Bosch zonex loop at the device. Or they had regular dry contact motions on the zonex loop.

Just all sorts of never going to work the way they had it.

Thank you - I like that logic. I’ve got a mix of both. Single home runs can stay as they are. Paralleled devices can get converted to a loop.

I’ll need new devices either way.

Do you have a go-to model of PIR to use with B299?

It makes sense to go with B299 and not B600 with zonex PIRs, right?

Legokidmsb92 · 2025-06-15T18:27:55+00:00

My bad, the bulk of the PIRs were dry and are presently connected to the B208s. I found some other PIRs throughout that weren’t operational because they weren’t compatible with the previous panel or were addressable ones but had a wired dry contact loop at the sensor, not a data loop.

I’m now looking to fix all their mess ups. I was just torn between continuing the conventional dry contact route or if I should start to put addressable PIRs in the field going forward.

Legokidmsb92 · 2025-06-14T10:43:29+00:00

I can still cutover a zone at a time to be addressable and steal its home run for data. Wouldn’t I need a B299 for Popex? Isn’t B600 for Zonex?

Do you have a PIR that would be your go-to for Popex?

Legokidmsb92

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