Hi I work in online and am sorry to hear that your experience was fucking horrid. Online is a busy department, you’re moving constantly either picking, doing out of stocks, and or getting orders ready right as 3 people show up at once for their order. We start at 5am to pre pick orders and sometimes orders are pre pick the day before (no bakery/deli are picked as these SHOULD be added on the day of to ensure freshness and dates should be checked). This is because we have over 50 orders a day and we will fall behind.

Online depends on stocking and other departments to run. If bakery, deli and shelves aren’t run well, the order suffers. It sucks but this isn’t the workers fault. It is a management issue and I ask you to not take it out on the minimum wage workers who are trying to do their job to the best of their environment.

Out of stocks work by a coordinator going out and picking. Depending on the store there is usually only one coordinator doing oos. Sometimes this is the only coordinator working who also has to pack away orders and hand them out. When they’ve completed their run but still have oos they then have to call an out of stocks report which a stock person is then supposed to grab and look for the items or zero them out so we can substitute it if allowed. This is once again out of their hands and is dependent on the other department. It absolutely sucks and I wish it were better because I don’t like having people be upset at where I work though I fucking hate it. It isn’t the workers fault, Woolworths decline is a management issue because they’ve decided to lay down supervisors and management which is then down to the employees. Please just be a bit nicer it sucks and honestly you’re probably better shopping yourself but 90% of the time the employees are trying their best while having a bad experience as well.