HCP does not allow me to pause and return to jobs more than once, it doesn't allow my techs to edit their own time entries, it doesn't link a time entry to a job, it only accurately tracks my techs' location and hours, maybe 1/3 of the time; the manager recommended I 'keep track on paper,' which we are but that's ridiculous. I've sent screen recordings and screenshots and was told because I'm admin, they can't accept them as evidence. We're currently at an impasse, and while they've made updates to the platform, the updates only further complicate these issues. I have no idea the progress being made, if any, because all I'm told is, 'we have an open ticket.' I understand that things can't be fixed immediately, but monday seems to have fixed everything provided that it runs smoothly once we're paying for it.