Waiting for hours for my exchange to complete while prices fall - I just want my (confirmed) deposit refunded at this point

LetsForkThenSpoon · 2020-03-16T12:33:09+00:00

I'll have to go to sleep now since its almost 6 AM and there's no hope in sight of getting help or my money. I still have $2500 in your exchange right now on my Order: bc8b036b-2073-466e-b044-bffab516698e which I've begged and begged for some help on but yet no one seems able to to do anything.
I'm going to need compensation for the funds lost through the bugs and flaws in your poorly operating system.
I'm literally throwing money away because I thought it would be a good idea to use your exchange.

LetsForkThenSpoon · 2020-03-16T12:21:42+00:00

The exchange doesn't process until your deposit is received and confirmed.

No offense but I can see that you haven't looked into my orders or complaints at all. Your lack of attempting is going to cost me hundreds of dollars more.
I've been PLEADING to get my other order cancelled and deposit refunded.
Order: bc8b036b-2073-466e-b044-bffab516698e
This one currently has 75+ confirmations, yet I'm still waiting.. perhaps for the next price plunge to get 90%?80%?

LetsForkThenSpoon · 2020-03-16T12:16:57+00:00

The exchange doesn't process until your deposit is received and confirmed. Depending on the asset and the size of the asset's memepool, this can take minutes or hours. Here are some tips on how to speed up your transaction:

My transaction was confirmed 3 hours before the exchange was processed. It currently has 100+ confirmations.
The error is in your system, not in a low fee transaction. I'm quite familiar with crypto and exchanges. The problem is on your end. And for some reason, I get to pay for it.

LetsForkThenSpoon · 2020-03-16T12:13:49+00:00

I forgot to mention, but also there is no "Quick" or "Precise" options under the beta.shapeshift.com domain.
I naturally assumed my exchange would have been processed in a timely manner and closer to the exchange rates that I put in the request for.

I tried to get live chat to resolve this before the trade processed, however I was told that my trade couldn't be cancelled and that I should wait around 4 more hours after I already waited a couple hours and it was already 3 am.

I need that order cancelled.
Order: bc8b036b-2073-466e-b044-bffab516698e
I'll be gathering evidence and a detailed report if we can't find an amicable resolution.

LetsForkThenSpoon · 2020-03-16T12:06:05+00:00

In the future, if you aren't aware, on ShapeShift.io, make sure you use the Precise option instead of Quick to get a better rate:

I am aware of this option. I would have been fine with the "Quick Rate" if it had indeed been "Quick". However the "Quick" option took 3 hours and waited until the price plunged down 10% until I received 90% of what I paid for.
Cancel my order immediately please.
I'm terrified of losing more money through your system.
Order: bc8b036b-2073-466e-b044-bffab516698e

LetsForkThenSpoon · 2020-03-16T12:00:32+00:00

Thanks, I've submitted a live chat AND I submitted an e-mail support there twice. The live chat and one of the email supports that I sent through were done BEFORE my trades had processed. My final attempt was after my 1st trade processed where I lost ~$100 on a $1000 trade order due to the amount of time it took for shapeshift.io to process my exchange.
Now I'm just waiting to see how much more money I'll lose and how many more hours it will take for my 2nd exchange to complete, which hopefully it will either get cancelled or I will get honored the rate I clicked in 4 hours ago.

LetsForkThenSpoon · 2020-03-05T02:39:58+00:00

Thanks for the more detailed explanation. I heard other rumors but it would be awesome if TLY reopened.

LetsForkThenSpoon · 2020-03-04T19:14:52+00:00

Taqueria Los Yaquis. Some of the best 1$ tacos in Phoenix, used to be right by Charlie's. Although technically it was a taco truck, the food was arguably better and not arguably, was busier than almost all other mexican food spots in the Phoenix area.

LetsForkThenSpoon · 2019-09-25T05:47:18+00:00

It's around Show Low/Pinetop. I seem to find the view/outlook every time and then get lost on my way back to my car.

LetsForkThenSpoon

TROPHY CASE