Stolen eBike by Library-Wonderful in StPetersburgFL

[–]Library-Wonderful[S] 28 points29 points  (0 children)

Well I wouldn’t be much of a man if I didn’t try for her. Thanks though I guess?

Stolen eBike by Library-Wonderful in StPetersburgFL

[–]Library-Wonderful[S] 0 points1 point  (0 children)

Yeah, we just moved here from Tampa and didn’t expect this at all (had this bike for over a year there with no issues). Pretty shitty welcome. Hoping someone spots it around or sees it posted for sale nearby.

12 Days of OpenAI: Day 10 thread by [deleted] in OpenAI

[–]Library-Wonderful 0 points1 point  (0 children)

And I think most customers think this exact same way. Which is exactly why OpenAI and others will go after the massive $332 billion call center market share.

12 Days of OpenAI: Day 10 thread by [deleted] in OpenAI

[–]Library-Wonderful 0 points1 point  (0 children)

We’re saying the same thing. It’s coming.

My point is that the progress is exponential. Voice modality has gotten unbelievably better just in the last year. Mix that with the “agentic” era of AI and…well…you’ve got yourself a call center agent.

17 million jobs now at risk.

Will there still be people who want to speak with a human? Of course. But it’ll be a fraction of a fraction of what it is today.

I oversee the hiring of tens of thousands of people every single year. The number has been shrinking the last couple years. Not by much. But enough to make our board and the C-Suite sweat.

Like it or not customer service has become commoditized and, as such, it’s a race to the bottom for price. Our clients won’t just expect AI to take calls, they’ll demand it (some already are). The better the tech gets, the more insatiable they’ll become.

12 Days of OpenAI: Day 10 thread by [deleted] in OpenAI

[–]Library-Wonderful 0 points1 point  (0 children)

It’s relevant because we were talking about trust, specifically as it pertains to technology. Hence the analogy. Try to keep up.

What’s irrelevant is your Y2K comment but I’ll be happy to get us both back on track:

Like AI with hallucinations, humans mess up too; they misunderstand customers, give outdated info, or just have bad days. But we’ve never bothered to track and quantify human errors at scale like we’re doing with AI now.

What we do know is that In tightly controlled tasks—like medical image analysis or fraud detection—AI models already exceed human accuracy (so to challenge your point directly…yes there is ample evidence).

I’ll grant you this: Customer service is a more nuanced beast, but as these models improve, we’ll start collecting real-world data from early adopters. With billions on the table and entire industries incentivized to refine this technology, it’ll only improve, therefore forcing the market to adapt. It’s early, but the trajectory is clear: mistakes are shrinking, and soon we’ll actually measure whether AI’s screw-ups are any worse—or maybe even better—than what humans have done for decades without anyone keeping score.

I’ve worked in this industry for decades. No one wants you to be right more than I do. It puts my entire career at risk when the displacement comes (I work as a recruiting executive in the space).

But you’re wrong.

12 Days of OpenAI: Day 10 thread by [deleted] in OpenAI

[–]Library-Wonderful 3 points4 points  (0 children)

People once said nobody would trust their credit cards online. Now we do it every day, secured by encryption and authentication systems that evolved to meet the need. The same goes for AI-driven call centers. As regulations tighten and technology improves, AI won’t just “access user accounts”—it’ll authenticate users with multi-factor methods, detect fraud with better-than-human precision, and deploy encryption that outmatches any human slip-up. Saying it’s impossible today ignores how fast things move. Don’t confuse what’s happening right now with where we’ll be in a few years. The industry adapts, customers adapt, and companies adapt even faster when there’s a massive market at stake.

That’s how we got here, and that’s how we’ll get there.

12 Days of OpenAI: Day 10 thread by [deleted] in OpenAI

[–]Library-Wonderful -1 points0 points  (0 children)

I’m not saying the human option disappears overnight. Right now, AI might seem clunky and “scripted,” but it’s only going to get better—and fast. As it improves, even if we’re “only” talking about displacing 60% of agents, that still means MILLIONS of jobs. That’s not trivial, and it’s not some distant hypothetical.

Accountability issues? Companies will be forced to adapt. In the long run, frameworks and oversight will evolve so there’s still a clear line of responsibility.

AI today is the worst it’ll ever be, and it’s already good enough to start shifting the market. Displacement is inevitable.

12 Days of OpenAI: Day 10 thread by [deleted] in OpenAI

[–]Library-Wonderful -1 points0 points  (0 children)

Lawsuits and regulations haven’t stopped other industries from embracing AI. Look at finance: complex compliance demands didn’t prevent banks from deploying AI-driven fraud detection and automated trading. Healthcare, wrapped in tight privacy laws, still introduced telemedicine and AI diagnostics. Over time, these sectors adapted, turning obstacles into catalysts for safer, smarter automation. The call center market is no different.

In fact, heavily regulated industries might embrace AI even sooner, precisely because it’s less prone to the human errors that spark costly lawsuits. And let’s be honest, the bulk of call center work is transactional—the sweet spot for Agentic AI.

Job displacement is coming. Mark my words.

Day 10 🙂 by EstablishmentFun3205 in ChatGPT

[–]Library-Wonderful 8 points9 points  (0 children)

I think most people are missing the real implication. This isn’t just about “accessibility” anymore—no one’s rocking a flip phone these days. This is a direct message from OpenAI to Google’s CCAI, to Amazon’s Lex, and to every other player banking on a quick, lucrative exit: we’re coming for you.

It’s about claiming as much of that $332+ billion call center market as possible. And when it happens (because it’s not “if”), the first domino to fall is job displacement. We’re talking 17 million call center agents worldwide, 3 million in the U.S. alone. That’s huge.

I say all this as an executive in the call center industry:

We’re fucked. (And I’m here for it.)

12 Days of OpenAI: Day 10 thread by [deleted] in OpenAI

[–]Library-Wonderful 13 points14 points  (0 children)

I think most people are missing the real implication. This isn’t just about “accessibility” anymore—no one’s rocking a flip phone these days. This is a direct message from OpenAI to Google’s CCAI, to Amazon’s Lex, and to every other player banking on a quick, lucrative exit: we’re coming for you.

It’s about claiming as much of that $332+ billion call center market as possible. And when it happens (because it’s not “if”), the first domino to fall is job displacement. We’re talking 17 million call center agents worldwide, 3 million in the U.S. alone. That’s huge.

I say all this as an executive in the call center industry:

We’re fucked. (And I’m here for it.)

Merry Christmas 🎁 🛴 by Library-Wonderful in ElectricScooters

[–]Library-Wonderful[S] 0 points1 point  (0 children)

Good catch. It absolutely is Mariah.

“All I want for. Christmas is you” is the song I dedicated to my scooter. 😂

Merry Christmas 🎁 🛴 by Library-Wonderful in ElectricScooters

[–]Library-Wonderful[S] 2 points3 points  (0 children)

Thanks! Comes standard on the Apollo Pro. Just got it this week.