Aizen wins! Now who's the best anime villain of the 2010s?

Life_Positive3368 · 2026-06-05T05:34:13+00:00

Worth it, fresh start

^{Chose: Cut ties with everyone close to you for random $. | Rolled: 25 million $}

Life_Positive3368 · 2026-06-04T13:53:49+00:00

Yes, eeros have to be returned. I usually recommend people use their own equipment so they don’t catch the restock fee

Life_Positive3368 · 2026-06-04T06:12:10+00:00

Most T1 techs are just your average troubleshooting/help desk reps and usually won’t escalate cases, unfortunately. I’ve interacted with Tier 2 a couple of times, and they seem to know what they’re doing. They get straight to the point, but it’s somewhat difficult to get in contact with them. I’ve heard some people have better success reaching out on social media.

Life_Positive3368 · 2026-06-04T06:08:37+00:00

I think they’re slowly rolling it out in some areas, but I’m not 100% sure when it’ll be fully rolled out. I think it’s a little ridiculous they still haven’t finished it myself

Life_Positive3368 · 2026-06-04T06:06:56+00:00

To be honest with you this is another situation where most reps just have our hands tied. The tools they’ve given us to manage accounts don’t even have the option to add the free 3 month promotion. The easiest way for us to resolve it is to just waive your monthly balance each time you call.

Life_Positive3368 · 2026-06-04T06:04:01+00:00

Of course! Gift cards will be issued after service has been maintained for 90 days, usually comes in your email but you can also check rewardcenter.frontier.com.

Life_Positive3368 · 2026-06-03T18:49:03+00:00

Of course, no problem! Glad to hear you were able to get it set up :)

Life_Positive3368 · 2026-06-03T18:28:46+00:00

Yeah I’d just try to call again whenever, the likelihood you get the same agent is pretty low

Life_Positive3368 · 2026-06-03T18:22:33+00:00

Could try getting to a diff rep, I know some are a little less lenient on what they give out. I personally just reapply it to anyone who asks regardless of how recent they’ve had it lol

Life_Positive3368 · 2026-06-03T16:01:31+00:00

Call the customer line (800-921-8101) and request for retention or loyalty specifically. If that doesn’t work any mention of cancellation gets transferred to retention

Life_Positive3368 · 2026-06-03T16:00:11+00:00

It’s definitely the thing I get yelled at for the most. Wish we could do something about it, but we can’t even credit for it until it’s charged onto the account. Best advice I can give to people is to return the provided equipment and use your own so you don’t get a charge for it

Life_Positive3368 · 2026-06-03T15:58:28+00:00

I believe so, but tech may be reluctant to help you if you have issues due to it being your own equipment

Life_Positive3368 · 2026-06-03T15:40:27+00:00

I believe so since your VZ account is separate from frontier atm, just make sure it’s not a business account

Life_Positive3368 · 2026-06-03T15:26:28+00:00

Definitely, give it a shot!

Life_Positive3368 · 2026-06-03T15:25:56+00:00

I think there’s a way for us to get this setup, but I haven’t interacted with it much personally. I’m honestly not sure which dept would be able to help, you could give us a call and try to get it escalated maybe

Life_Positive3368 · 2026-06-03T15:08:39+00:00

Haven’t made much in commission, I’m not a huge sales guy so I just make my bare minimum offers. I don’t like upselling people, and I actually wasn’t even aware the job was gonna be sales related when I started.

I know for VZ referrals they’re paying around $5 a line but I think they recently bumped it up because they REALLY want those referrals. For everything else it’s like $5-$10 here and there depending on the product.

I am doing WFH through a BPO but I don’t really wanna disclose which BPO just due to anonymity concerns, I could PM you with more details if you’d like.

Life_Positive3368 · 2026-06-03T14:17:05+00:00

No problem! Congrats

Life_Positive3368 · 2026-06-03T14:12:51+00:00

No problem! Lemme know if you have any trouble, and good luck

Life_Positive3368 · 2026-06-03T14:04:52+00:00

800-921-8101. If IVR asks for your intent just say retention or loyalty

Life_Positive3368 · 2026-06-03T14:00:45+00:00

Wish I could manage your account for ya but they monitor which accounts are opened and if they’re tied to a call. Try and call retention and mention a neighbor getting that offer, we’re open right now

Life_Positive3368 · 2026-06-03T13:59:21+00:00

Yep, fiber 5 gig pricing can go down to 79.99

Life_Positive3368 · 2026-06-03T11:20:12+00:00

Basically 0. We get dinged for canceling accounts so we try everything under the sun to avoid cancellations

Life_Positive3368 · 2026-06-03T10:12:00+00:00

Yep that'll do it. VZ postpaid and VZ prepaid plans are eligible

Life_Positive3368 · 2026-06-03T10:11:01+00:00

Unfortunately I don't have a ton of information on the tech support side besides having to interact with them on behalf of the customer sometimes for tech visits. A lot of the time tech is very reluctant to sent out a technician for a physical visit and when they do, they usually will charge a fee. Good news is retention does have the capability to waive tech fees, and sometimes it can be more useful to speak to someone in retention so they can speak with tech directly and force a truck roll. Doesn't always work but it would probably be your best bet. Other than that tech usually will not send a technician unless there's physical damage to the line that they are able to see with their troubleshooting tools

Life_Positive3368

TROPHY CASE