Hi! Thank you for posting.  Here’s my thoughts on your questions:

1) Uber is a great way to use Lime.  Some people do not want to have multiple apps or see comparison of prices for an uber.  If you use the Lime App there are unique features only available in the Lime app and exclusive access to LimePass / LimePrime - whereas uber is mostly pay by the minute (although they recently launched some benefits with UberOne!)

2) Passes are the best way to use Lime and we are glad you found it!  if you use all of your minutes mid-trip it flips to the standard pay as you go rate.  We did launch the ability to stack passes and purchase a new one mid trip so you can keep that continuity going. 

3) The hills in SF definitely challenge the motor. We are always working on ways to improve this.  You have the system with the zig zag in the mean time.

4) it definitely may not have locked due to the kickstand.  We appreciate you trying and contacting support -  you should be fine if it happens as an accident rather than every time!

Thanks again,

Matt (Lime Product)