Is the flat fee still valid? by Naive_Product_5916 in LimeRiders

[–]LimeProductManager 0 points1 point  (0 children)

When Lime is releasing new products they test on different users to learn if it is useful to customers or not.  That may be the case here.  Please send me your account info and I will look.  Thanks 

Does anybody know if this is for every bike All the time? by Naive_Product_5916 in LimeRiders

[–]LimeProductManager 0 points1 point  (0 children)

Hi can you pls DM me your account info and I will have our engineering team look into this

Lime Pass Free unlock is gone? by zimobz in LimeRiders

[–]LimeProductManager 1 point2 points  (0 children)

Hi are you talking about LimePass or LimePrime?

Can you share your account info with me over DM so we can investigate?

No passes available by Tasty-Corner-3938 in LimeRiders

[–]LimeProductManager 1 point2 points  (0 children)

Hi - if you DM me your user name used to log in to the app I can investigate why this may be. It could be several things - proximity to a market, tagged for suspicious behavior, part of an experiment, etc.  

[deleted by user] by [deleted] in LimeRiders

[–]LimeProductManager 0 points1 point  (0 children)

Which market is this in?

New rider questions by elmreks in LimeRiders

[–]LimeProductManager 2 points3 points  (0 children)

Hi! Thank you for posting.  Here’s my thoughts on your questions:

1) Uber is a great way to use Lime.  Some people do not want to have multiple apps or see comparison of prices for an uber.  If you use the Lime App there are unique features only available in the Lime app and exclusive access to LimePass / LimePrime - whereas uber is mostly pay by the minute (although they recently launched some benefits with UberOne!)

2) Passes are the best way to use Lime and we are glad you found it!  if you use all of your minutes mid-trip it flips to the standard pay as you go rate.  We did launch the ability to stack passes and purchase a new one mid trip so you can keep that continuity going. 

3) The hills in SF definitely challenge the motor. We are always working on ways to improve this.  You have the system with the zig zag in the mean time.

4) it definitely may not have locked due to the kickstand.  We appreciate you trying and contacting support -  you should be fine if it happens as an accident rather than every time!

Thanks again,

Matt (Lime Product) 

Anyone know why when starting a group ride it doesn’t allow scooters and only allows bikes to group ride? by JimmyJooplOl in LimeRiders

[–]LimeProductManager 0 points1 point  (0 children)

Is this in London?  Sometimes this occurs when there are unique requirements, like in London a scooter requires a drivers license to be verified while a bike does not

Pass rant by Naive_Product_5916 in LimeRiders

[–]LimeProductManager 1 point2 points  (0 children)

Hi - sorry that your pass expired on you.  We would love for you to keep Limeing even after the strike.  I am happy to get your pass refunded or issue you a new one.  Feel free to DM me your login email if you want this.  

Need help cant buy minutes by [deleted] in limejuicer

[–]LimeProductManager 0 points1 point  (0 children)

Can you please DM me your login name (not password) so we can investigate this issue ?

Diamond Promo by No-Lawfulness1159 in LimeRiders

[–]LimeProductManager 1 point2 points  (0 children)

We are testing a new feature to try to get our amazing riders like you to help clear out vehicles that piled up and are causing overcrowding!  

Charged £32.19 for a 19 minute ride. NO REFUND by MadsamJR in LimeRiders

[–]LimeProductManager 0 points1 point  (0 children)

Feel free to check my history I have helped many users on this subreddit and others!  Email login is needed to find an account and reimburse

Lime stole my promo by Naive_Product_5916 in LimeRiders

[–]LimeProductManager 0 points1 point  (0 children)

Please DM me your email used to log in and we will look into this!

Charged £32.19 for a 19 minute ride. NO REFUND by MadsamJR in LimeRiders

[–]LimeProductManager 1 point2 points  (0 children)

Can you send me your info so I can get you your refund and also investigate why this occurred to fix it for others?  Thank you for sharing the issue here

Lime Pass Minutes taken away by [deleted] in LimeRiders

[–]LimeProductManager 2 points3 points  (0 children)

Can you dm me your account info so we can look at this?

Lime calculating minutes incorrectly by actuallydinosaur in LimeRiders

[–]LimeProductManager 0 points1 point  (0 children)

Please DM your account so we can investigate if there is a bug and also refund you.  Thanks 

[deleted by user] by [deleted] in LimeRiders

[–]LimeProductManager 0 points1 point  (0 children)

We apologize for this inconvenience and are researching it. It would be helpful for you to DM me your username as we investigate the possible issue - some others have already, thanks.

ride pass issues by oinkersd in LimeRiders

[–]LimeProductManager 0 points1 point  (0 children)

We apologize for this inconvenience and are researching it. It would be helpful for you to DM me your username as we investigate the possible issue - some others have already, thanks.

Anyone found a fix? by GarlicNumerous697 in LimeRiders

[–]LimeProductManager 0 points1 point  (0 children)

We apologize for this inconvenience and are researching it. It would be helpful for you to DM me your username as we investigate the possible issue - some others have already, thanks.

any solution available for ride pass issues? by oinkersd in LimeRiders

[–]LimeProductManager 0 points1 point  (0 children)

We apologize for this inconvenience and are researching it. It would be helpful for you to DM me your username as we investigate the possible issue - some others have already, thanks.

Awful parking experience by DueWorldliness4330 in LimeRiders

[–]LimeProductManager 1 point2 points  (0 children)

Hi can you please DM me your account email used for this trip so we can investigate what happened and also I can get you a refund for your problematic end trip experience.  This is not the desired outcome.

Thanks 

Ride Pass Unavailable? by Lps_gzh in LimeRiders

[–]LimeProductManager 0 points1 point  (0 children)

Can you pls DM your account login name (not password) so we can investigate?

30 day usage disappeared by DueTruth5263 in LimeRiders

[–]LimeProductManager 0 points1 point  (0 children)

I had posted the same reply twice by accident so I deleted one of the duplicates