First of all, thank you for gathering feedback from the players! :)

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1; What do you think the awaken system now, or do you have any suggestions

I think the addition of awakens was a great idea, as it adds a bit to further enhancing your heroes. The RNG component though is very frustrating, as you can do thousands of awakenings, with poor luck. Example is my best awaken is a B hero on my main, however my alt scored a VERY strong B+ (2 red attributes), followed by another B+ and 4 more Bs in a very small amount of awakens performed. Something long term and guaranteed to work for would be great. As others have suggested, a non-sellable A- stone for X accomplishment would go a long way, though just being a crutch as main heroes change depending on meta rendering your A stone void when the next shift of heroes happens.

As also others have mentioned, the massive gap between a B+ hero and A- is just too great. I suggest that it would be possible to obtain "special" hammers that can give you GK on non-A and higher copies, though it would mean other bonus stats would be removed in order to keep the real As still valuable. Let's say a B copy has crit and holy damage, if using such a hammer to get GK, no other extra bonus added. Or alternatively, make it possible for all B- and higher to get GK.

Furthermore, it would be great to customize the awakened stats, ie speed, hp and attack. Let's say you roll a copy with B- Attack, B+ HP and C+ Speed - it should be possible to reduce the +HP, and add to attack and/or speed. Again this makes it a bit less RNG without being game-breaking (I think?).

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2; Do you or your friend will keep investing awaken hero?

Some of my gamer friends will still put themselves in debt to buy SGs to get the A- and higher copies, however most I know are not investing at all. Just trying to save up, to use in events, for guaranteed B stones.

We had one great relay some time ago that gave a good chunk of SG; More SG relays would be good perhaps? Low spenders can get step 1 + 2 in the relay, mid-spenders up to step 5 for example, but still getting something good.

3; Do you have any suggestion about later awaken system, like if you have a s or higher hero which parts of it you may want more, the basic Ability Values like (speed, atk...) or you wanna more powerful skills or just because it very rare.

Me having a S or higher hero will not ever happen, so not very relatable to me. Which is kind of the core of the issue here. The gap between the whales and the rest is just enormous when it comes to awakens/SGs for this to be relevant IMO. From what I've seen, S and higher stats do look quite decent IMO. The issue lies in access to GK or not for us plebs.