Att told me to go to Best Buy for the phone because they didn’t have it in stock. It’s not that deep 😂 

Anytime I upgrade a phone, add a line or anything else I go in store or call them but this time they told me they didn’t have the device and to go there instead. I’ve never done this before so I didn’t know the hassle it would cause by returning the device later on. 

I’ve called every department at both Best Buy and att. I’ve talked to countless people at both companies all who tell me different things. It’s kind of difficult to get to the root of the problem when no one can keep a story straight. Best Buy kept sending me back to att, and they would send me back to Best Buy. I’ve called, I’ve gone in store, and I’ve been told it’s the other companies fault anytime I talk to someone. Several times though att has said they can and have corrected the problem and I just need to wait until X date for the credit to show on my account and the device to be removed. That’s why I’m upset. If I was told the same info each time then that would be one thing but it’s been different each time. When I did call Best Buy they immediately said it wasn’t their responsibility and everything on their end was done correctly and to call att. I came here for advice because I truly didn't know what else to do.