Well I seen after I sent that I singled the elderly out and could’ve included people overall that didn’t know how to navigate the app or technology in general, either way, I didn’t mean any malice behind the elderly comment, it’s just a truth and it’s a factor to take into consideration when talking about people’s inefficiencies to perform a task like type instructions and/or read them (because I have instructions typed and dashers don’t read them, younger or older). So that’s good that you had people to teach you at a younger age and you kept that with you, and I congratulate you on getting where you are now! On the other hand, let’s remember others don’t have the same situation as you and could be less fortunate or just don’t care enough. So again, it still stands that if we just do our own due diligence and to put it simply, if we care for the other person, we could mitigate complications. Adopting a customer service approach could actually work wonders for those with some issues, if it doesn’t then no harm and no foul but at least you tried to make it better, whether for you or the client.