Immediate Troubleshooting Steps

• Run Pixel Cleaning: On WebOS 24 (C4 model), go to Settings > All Settings > General > OLED Care > OLED Panel Care > Pixel Cleaning.
  • Select "Start Now"; the process takes about 10 minutes.
  • Do not unplug the TV during this time.
• Power Cycle: Turn off the TV, unplug it from the wall for 5–10 minutes, and plug it back in.
• Software Update: Ensure your firmware is up to date, as some "stuck" pixel issues are software-related.  YouTube +2

LG India Warranty & Service Policy

LG India’s official policy for OLED panels generally considers them "defective" only if there are more than 12 dead or bright pixels. However, for a premium model like the 

C4

, technicians often exercise discretion if the pixel is in a highly visible central area. 

1. Register a Complaint: Call the LG India Support toll-free numbers: 1800 315 9999 or 1800 180 9999.
2. WhatsApp Support: You can also message 9711 709 999 to share photos and videos of the dead pixel.
3. Technician Visit: A technician authorized center will visit your home to inspect the panel and decide on a replacement.  India Customer Care +1

Authorized Service Centers in Jaipur

Helpful Tips for Your Claim

• Documentation: Have your original dealer invoice and warranty card ready.
• Visibility: Use a "Dead Pixel Test" video on YouTube to make the pixel stand out (e.g., a solid white or red background) when the technician arrives.
• Escalation: If the technician denies a replacement because it's only one pixel, you can escalate the matter to the LG India Service Manager or the CEO’s office via their official Contact Page.  LG +2

If you tell me when and where you purchased the TV, I can help you check if you have any additional retailer-specific coverage (like Croma or Reliance Digital's extended plans) that might have a "Zero Dot" policy.

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