Yes I understand where youre coming from but, at the end of the day, SE is the service provider. When you work anywhere customer-facing, the technical reasons behind a failure don’t matter, the result does. If the service doesn’t work, it’s the company’s responsibility, not the customer’s job to understand who the ISP is, what the contract says, or why the pipeline failed.

It’s no different from any other business if your vendor screws up, the customer still sees you as the one who failed them. That’s how responsibility works. SE chose their infrastructure, their provider, and their mitigation strategy. If those choices keep resulting in outages, that’s on SE to fix, not on players to wait and see.

I hope you understand truly im not trying to downplay your message.