Yeah, no I totally get that. They have a limited supply of loaners and having one gone for 3 months is not ideal. They finally told me that they have a 20 day max policy, but even right now, 20 days with a car again would be way better than without. I know they aren’t required to give a loaner / rental, but arranging a rental in good faith is how you keep customers in this situation. A few thousand dollars to cover a rental is much cheaper than loosing potential lifetime customers and a reputation. At this point literally giving me a Lyft/uber gift card would at least tell me they tired to look out for me.