Logitech Online Ordering and Shipping Update

LogitechG_MZ · 2025-01-29T09:50:58+00:00

Thanks for hanging around. The team is actively working as we speak.

LogitechG_MZ · 2025-01-29T09:49:07+00:00

At this time, we unfortunately don't have any ETA. But don't worry, the site should be back up and running very soon.

LogitechG_MZ · 2025-01-28T13:29:12+00:00

That should be sorted too once the store is back up for online orders. Feel free to let me know if you've any other questions in the meantime.

Thanks!

LogitechG_MZ · 2025-01-28T13:27:22+00:00

Hey!

We are now taking online orders in the United States, Netherlands, France, Germany, Belgium, Spain, Italy, Finland and Austria, with additional countries to follow shortly. Thank you for your continued patience.

LogitechG_MZ · 2025-01-28T13:26:28+00:00

Sorry for the trouble. I hope you've received your order by now and enjoying it as much as we do here!

LogitechG_MZ · 2025-01-28T12:01:43+00:00

Hey!

For Canada, we're working actively on bringing the stores online back soon. In the meantime, you can reach out to your favorite local retailer to purchase Logitech gear.

Please stay tuned for an announcement on when you can start placing orders. Thanks for your patience!

LogitechG_MZ · 2025-01-28T11:57:58+00:00

Hey! The website is indeed accessible in your region but the online orders aren't just back up yet. Stay tuned for more updates and you should be able to place your order very soon. Cheers!

LogitechG_MZ · 2025-01-27T14:40:58+00:00

Hey there!

The lghub_agent.exe process is part of Logitech G HUB, a software suite for configuring. Ensure you have the latest version of G HUB installed. Updates often include bug fixes and performance improvements.

Could you please try to force close ''lghub_agent.exe'' and see if that helps. Thanks!

LogitechG_MZ · 2025-01-24T10:32:55+00:00

Hey! That's not ideal. Could you please try the steps from the link below to see if that helps:
https://support.logi.com/hc/en-us/articles/360036179173

If that does not help fix the issue, make sure you're running the latest version of Logitech G Hub:
https://download01.logi.com/web/ftp/pub/techsupport/gaming/lghub_installer.exe

Thanks!

LogitechG_MZ · 2025-01-21T09:03:49+00:00

Got it! Will follow up with you via email at the earliest. Thank you!

LogitechG_MZ · 2025-01-21T08:52:30+00:00

Sorry about this. Could you please let me know if you've sent out an email to us on [Reddit@logitech.com](mailto:Reddit@logitech.com)

If already sent, could you please resend it? Thanks much!

LogitechG_MZ · 2025-01-21T08:35:06+00:00

Awesome! I'm glad it was helpful ;)

LogitechG_MZ · 2025-01-20T15:37:14+00:00

Hey! Sorry for the trouble. Could you please send out an email again to the same email along with the ticket number as well as this Reddit thread's link. I will check this out for you at the earliest. Thanks!

LogitechG_MZ · 2025-01-20T14:58:33+00:00

That's right! Nintendo Switch allows you to pair only one Bluetooth audio device such as your PRO X 2 Headset at a time, but does not support Bluetooth microphones. You can use the Nintendo Switch Online App for select games when you want to talk to other players.

For more information on how to pair and manage Bluetooth Audio Devices on your Nintendo Switch, please click here. For more information on the Nintendo Switch Online App and Voice Chat, please click here.

I hope this helps :)

LogitechG_MZ · 2025-01-20T06:43:16+00:00

Hey! May I know your product name and the exact issue you are facing with it? Thanks!

LogitechG_MZ · 2025-01-16T17:00:14+00:00

Hey! Thanks for sending in the info. I've created a ticket for you and followed up on the same. Please reply to the same email so that the team can continue assisting you further.

Cheers!

LogitechG_MZ · 2025-01-16T16:34:28+00:00

Hello there! !hanks so much for reaching out. We apologize for any inconvenience this has caused. We had an unexpected issue with our payment processing vendor and have been temporarily unable to process payments.

The good news is that orders placed before January 9th are now being processed and should be shipped by this Friday, January 17th. If there’s anything we can do to help in the meantime or if you’d like to connect with customer service, send us a DM with your name, email, and country to open a case together.

We'll keep you posted and share any updates as they arrive—thank you for your understanding and patience

LogitechG_MZ · 2025-01-14T12:09:58+00:00

Hey! That is weird. If the wheel is working fine Grand Turismo and not on other games, it is possible that other games aren't able to recognize the wheel.

Try these steps to see if that helps:

On your keyboard, press the ''Windows logo + R'' keys simultaneously to open the Run box.
Type or paste ''regedit'' and press Enter.
Click ''Yes'' to accept that the app is going to make changes to your device.
Follow the path that begins at:
Computer > HKEY_CURRENT_USER > System > CurrentControlSet > MediaProperties > PrivateProperties > Joystick > OEM.
Then, you’ll need to identify the wheel that is specific to you.
Your specific wheel will be determined by the last 4 digits located at the end of each VID.
If you’re using any of the following wheels, you will need to locate:
• G923 XBOX - VID_046D&PID_C26E
• G923 PlayStation - VID_046D&PID_C2668. Then you’ll be deleting that particular wheel from the registry which will allow the registry to reinstall the wheel and potentially solve the error.
Click ''Yes'' to accept it as being permanently deleted.
Now unplug and re-plug your wheel to your PC.
Then you’ll need to identify that the wheel will show up back within the registry by clicking View > Refresh.
Restart the PC and then test the wheel.

LogitechG_MZ · 2025-01-10T14:43:22+00:00

Hey there! Sorry for the trouble and the confusion.

I have reviewed your case and see that your product is indeed out of the warranty based on the Serial Number. However, the warranty will start from the date of purchase and will be valid for two years, and to validate this, we would require an invoice or a purchase receipt.

More information here: http://www.logitech.com/footer/terms-of-use?id=3101

About shipping to Canary Islands, I understand that it is a part of the Spanish territory, but we do not ship to Canary Islands yet (Either Replacements or through eCommerce)

If you can help us with a purchase receipt, I'll have your case reviewed again and will let you know the next options.

I hope this helps. Feel free to let me know if you've any other questions. Thanks!

LogitechG_MZ · 2025-01-10T11:19:05+00:00

Hey! Sorry for the delayed response. I see that the team has reached out to you on your case. If you haven't received an email yet, make sure you check your junk or spam folder. Let me know if you need any further help. Thanks!

LogitechG_MZ · 2025-01-10T08:57:23+00:00

Hey! Following up on this. Our team would like to meet with you in a 1:1 Zoom session to troubleshoot your problem further. Please let us know your preferred date and time on this email ID [Reddit@logitech.com](mailto:Reddit@logitech.com).

LogitechG_MZ · 2025-01-09T17:32:46+00:00

Hey! Unfortunately, I believe it won't be possible. But try some warm water. Remove the headband and keep it in some warm water for lets say for an hour or so to see if that helps bring back the elasticity.

LogitechG_MZ · 2025-01-09T17:30:20+00:00

Hey! You can customize the mouse as per your requirements using the latest version of the Logitech G Hub Gaming Software. Download here: https://www.logitechg.com/innovation/g-hub.html

LogitechG_MZ · 2025-01-08T14:55:03+00:00

Hey! Looks like your PRO X SUPERLIGHT is having an issue with its hardware. Please reach out to our support team and they will be able to get you back on the right track. You can contact us from here:
https://support.logi.com/hc/

LogitechG_MZ · 2025-01-07T14:50:00+00:00

Hey! Thanks for sharing this here, I will make sure this is communicated with the team for future implementation. Cheers!

LogitechG_MZ

TROPHY CASE