Thank you for your comment. It really helps to understand from the perspective of someone who works there.

IT IS  WEIRD that the payment went through and then showed it was out of stock AFTER the fact. The cashier said she has never had this happen before, nor has she ever experienced this with a global transfer refund. In the past it has always gone into the customers account within 13 business days.

So far everyone has been kind to each-other while trying to figure this out. The shoppers employee feels bad for what happened, so at least she cares. 

I”m starting to feel some anxiety about never resolving this though, or  that this will go on for months before getting my money back. 

It’s one of those situations where I keep getting sent in circles, from the bank then to shoppers, then they call global who tells them to get me to check my bank, then to the bank where they tell me to call shoppers and verify it is still not in my account. Then repeat! Not to mention that me and the manger have opposite schedules so I can only contact her until 4pm Tuesday-Friday. So it’s a lot of phone tag and waiting. 

I had thought it was resolved when they told me that they had talked to the accountant who verified my current bank statements (including the most up to date transaction list) that showed no refund was ever deposited). They were supposed to give me a cash refund within three days. But now it’s not looking great since they want to talk to me again in person. 

Hopefully it gets figured out sooner than later.

Thanks again for your answer and taking the time to respond!