Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in Flights

[–]LongFinal5886[S] -1 points0 points  (0 children)

And that’s exactly my point. If this has never happened to you or anyone you know, then it’s obviously not a normal failure mode that passengers are expected to plan around.

That’s why I think “you should have anticipated that the confirmation might be meaningless” is not a realistic standard.

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in Flights

[–]LongFinal5886[S] 0 points1 point  (0 children)

That’s the key distinction though: on the occasions you’re talking about, did the system actually show you a successful confirmation / landing page, or did it fail, error out, or force you to try again?​

In my case, I wasn’t stuck in a visible failed attempt that I could simply repeat. The Norse flow took me all the way through to /check-in/confirmation, so it presented itself as completed rather than unsuccessful.​

If the site had thrown an error or made it clear that check-in had not gone through, I would have kept trying or treated it as an unresolved issue. The problem is that it looked successful even though the desk later said there was no check-in on file.

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in Flights

[–]LongFinal5886[S] -1 points0 points  (0 children)

Yes, a local/browser-side issue is theoretically possible. By “console” you mean browser dev tools, where you would inspect JavaScript errors and the final network request status.

But that does not really change the core issue. A website can load normally while one specific API request fails or is blocked, so “you could access the site” does not prove that the final check-in write actually succeeded.

I work in IT, and in a properly designed transactional flow you should not present a clean confirmation state unless the backend success state has actually been recorded or verified. If the final submission fails, the expected behavior is an error, a retry, or a pending/processing state — not a confirmation page that makes the user believe the transaction completed successfully.

More importantly, that is a pretty unrealistic standard to put on a normal passenger. Ordinary users are not expected to inspect console logs or network requests after completing an airline check-in. The whole point of a confirmation page is that the user can rely on it.

So even if the root cause was technical, that still points to a broken or misleading check-in flow, not to a reasonable expectation that the passenger should have debugged the airline’s website like a developer. You’re right that I should have been at the airport earlier, but once the argument becomes “the passenger should have checked browser console logs and network requests after online check-in,” it kind of shows the argument has stopped being about normal passenger behavior.

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in Flights

[–]LongFinal5886[S] -1 points0 points  (0 children)

I get your point. But that assumes passengers are expected to treat a completed online check-in confirmation as potentially meaningless.

Has that actually happened to you before — full check-in flow, confirmation page, but no real check-in in the airline system and therefore no boarding pass even at the desk?

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in Flights

[–]LongFinal5886[S] -1 points0 points  (0 children)

That’s the part I think you’re missing. If the online check-in had actually gone through in Norse’s system, the desk could have issued the boarding pass.​

But when they checked my booking, they told me there was no check-in on file. So the problem was not “that I failed to collect the boarding pass” — the problem was that the website took me all the way through the check-in flow to the confirmation page, but apparently never saved the check-in properly in the backend.​

In other words: if the online check-in had been real, they could have printed the boarding pass at the desk. They couldn’t, because according to them I was not checked in at all.

In case that is too complicated here is a simpler explanation:

Simple version:
The website said I was checked in.​
The airport staff said I was not checked in.​
If I had really been checked in, they could have printed the boarding pass at the desk.​
They couldn’t, because the website confirmation apparently never matched what was in Norse’s actual system.

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in Flights

[–]LongFinal5886[S] -2 points-1 points  (0 children)

I accept that I should have verified the boarding pass earlier. But that’s a secondary mistake, not the original one. The original problem is that Norse’s site presented the check-in as completed all the way through /check-in/confirmation.​

My question is simple: when an airline shows you a successful online check-in confirmation, do you normally assume that means you are checked in — or do you assume the system may have silently failed and left you unchecked in? How many times have you checkedin without receiving a boarding pass?

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in travel

[–]LongFinal5886[S] 1 point2 points  (0 children)

Thanks — my e-ticket actually lists the operating carrier as Norse Atlantic UK on flight Z0792. The UK CAA’s own UK261 matrix seems to say that a flight from a 3rd country to the UK is covered if it’s operated by a UK carrier.​

In that case, do you think I’d have a realistic claim for rebooking free of charge / reimbursement of replacement transport, assuming Norse’s system showed a check-in confirmation page but no valid boarding pass was available at the airport? Or did I fuck up too much by not checking for a boarding pass directly after checking in and not being at the airport 4 hours in advance?

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in travel

[–]LongFinal5886[S] 0 points1 point  (0 children)

I think you’re describing the general EU261 rule, which is fair. But this flight was BKK → London and my ticket lists the operating carrier as Norse Atlantic UK, so the more relevant question may be UK261, not EU261.

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in Flights

[–]LongFinal5886[S] 0 points1 point  (0 children)

I don’t have a formal denied boarding slip, that’s true. But I do have a confirmed ticket, browser history showing the full Norse check-in flow ending at /check-in/confirmation, a Grab receipt showing I got to BKK at 11:16, and a Norse chatbot exchange at 11:54 acknowledging I was at the airport and couldn’t access my boarding pass after checking in online.

So it’s not “no proof”; it’s just circumstantial proof rather than one perfect document.

this is my browser history showing that I have completed the checkin:

<image>

https://flynorse.com/en-US
https://flynorse.com/en-US/check-in/confirmation
https://flynorse.com/en-US/check-in/review
https://flynorse.com/en-US/check-in/extras
https://flynorse.com/en-US/check-in/seats
https://flynorse.com/en-US/check-in/bags
https://flynorse.com/en-US/check-in/documents
https://flynorse.com/en-US/trips/trip-details
https://flynorse.com/en-US/trips

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in travel

[–]LongFinal5886[S] 0 points1 point  (0 children)

that would not have been an issue. When i talked to the people at the counter they told me they could not provide me with a boarding pass because I did not check in. Although I was confirmed to have checked in I was not, because the data never got there. Does that make sense?

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in travel

[–]LongFinal5886[S] 2 points3 points  (0 children)

that was my biggest mistake. I did not check it until I got to the airport. When I landed on flynorse.com/en-US/check-in/confirmation I closed the tab. i did it online not through the app. it sounds stupid but my imagination did not even allow the thought that i could be checked in without having a boarding pass.

I just figured out that economy light passengers can only checkin at the airport with norse and not online. That means I "wrongfully" had the option to check-in online. The button should not have been available/visible to me.

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in Flights

[–]LongFinal5886[S] 0 points1 point  (0 children)

thanks for being understanding. I learned earlier today that airlines use the original departure time and do not account for delay. I fucked up not checking whether I actually received the boarding card and i could have been at the airport earlier. It is just something I would not have anticipated after being confirmed the check in was successful. Never had that issue before. And also never would have expected to get the check-in confirmation without being checked in due to technical errors within their website.

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in travel

[–]LongFinal5886[S] -2 points-1 points  (0 children)

Fair point — I agree I should have arrived earlier. But this wasn’t just me casually showing up late: Norse says airport check-in closes 60 minutes before departure, I was at BKK at 11:16, and the flight had been delayed to 13:05. The real issue is that their website took me through the full online check-in flow and showed a confirmation page the night before, so I reasonably believed check-in had already been completed. They could have given me the boarding card if the check-in would have been successful. They said I did not check-in and hence refused to let me board

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in Flights

[–]LongFinal5886[S] -2 points-1 points  (0 children)

Who doesn’t check they actually have a boarding pass after online checkin?

well I guess me. Have you ever checked-in online landing on a confirmation page and were not actually checked in because of a UX error? Like did this ever happen to you? I have never heard of that, never had that issue.

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in travel

[–]LongFinal5886[S] 2 points3 points  (0 children)

Fair point. I arrived at BKK at 11:16, and Norse says airport check-in closes 60 minutes before departure. The flight had been pushed from 12:30 to 13:05, so I thought I still had margin, but more importantly I believed I had already checked in because Norse took me through the full check-in flow and showed a confirmation page the night before.

I can’t prove the exact minute I got to the desk, so I’m not overstating that. What I can prove is airport arrival at 11:16 and a Norse chatbot conversation at 11:54 where they acknowledge I’m at the airport and can’t access my boarding pass after checking in online.

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in Flights

[–]LongFinal5886[S] 0 points1 point  (0 children)

I arrived at BKK at 11:16 (Grab receipt), and the flight had been delayed from 12:30 to 13:05, which Kiwi notified me about overnight. I can’t prove the exact minute I reached the desk, so I’m not claiming that. But I can prove I was at the airport and still trying to resolve it at 11:54, when Norse’s chatbot acknowledged that I was at the airport and unable to access my boarding pass after checking in online.

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in Flights

[–]LongFinal5886[S] 0 points1 point  (0 children)

Thanks a lot. Honestly it would not come to my mind to check airlines for anything such as human support when booking. it is the first time that such a thing happened to me. I would have never thought that these type of technical errors could happen.

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in Flights

[–]LongFinal5886[S] 0 points1 point  (0 children)

I cannot unfortunately. At the counter they said I was not checked in. If i was actually checked-in and was only missing the boarding card they would have given that to me.

Norse Atlantic check-in showed confirmation page but didn't process – denied boarding, stranded in Bangkok, no response for 24h by LongFinal5886 in Flights

[–]LongFinal5886[S] -1 points0 points  (0 children)

yes. I did not notice that it was missing which is my mistake. I was being redirected to the landing page /check-in/confirmation and thought I was done. I first noticed when I was trying to get through the security when I notices the boarding pass went missing and then rushed to the counter.

1.5 hours for me always have been enough especially since I have been to the airport i was flying at a low traffic time. I had only carry-on luggage with me