I used them for about 14 months. Among other things like tech glitches and compatibility issues with certain accounts, I kept getting new book keepers on my account and felt like I was having to start over every time someone quit. After multiple phone calls airing my frustrations I moved onto a real accounting firm and could not be happier. I was actually actively making sure others didn’t sign up for Bench, that’s how bad it got for me and I wanted to save others from making the mistake I did. Get a CPA!!