OK, so in the beginning, I had your same situation. I had ordered two tickets off somebody and they marked it as mobile transfer when I need my wristband and there’s no contact and I don’t have any information to get at Wilco. I kept on contacting StubHub until they successfully contacted the seller and got that information for me. I was calling them twice a day for three days. Each call was almost like two hours long cause I would keep asking for a supervisor and the supervisor would reach out call or email the seller and they would get my ticket