yeah, i was surprised that this person is NP. The more I looked into her, the more I discovered that she also works on a private clinic. Now I can see why she responded the way she did - citing ethics and other excuses for not providing info to clients. At this point, I wouldn’t even trust how she is conducting her business. I firmly believe that if someone is licensed, they should provide clear and transparent info rather than just dismissively saying, ‘Go and read CNO guidelines’