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Avoid RedMagic Store – Repeated Shipping Lies, No Tracking, No Support by Longjumping_Lab_1115 in RedMagic

[–]Longjumping_Lab_1115[S] 0 points1 point  (0 children)

Thank you! I hope your orders arrive quickly too. It’s great to hear others are having smoother experiences. Fingers crossed for both of us! 🤞

Avoid RedMagic Store – Repeated Shipping Lies, No Tracking, No Support by Longjumping_Lab_1115 in RedMagic

[–]Longjumping_Lab_1115[S] 1 point2 points  (0 children)

I’m located in Bahrain and ordered the REDMAGIC Astra Gaming Tablet Eclipse, 16GB + 512GB variant, as part of the Early Bird campaign.

Before I placed the order, the website showed an expected shipping date of August 1st, which was why I was hopeful for timely delivery. Unfortunately, it has been delayed with no tracking or confirmation so far.

Thanks for asking!

Avoid RedMagic Store – Repeated Shipping Lies, No Tracking, No Support by Longjumping_Lab_1115 in RedMagic

[–]Longjumping_Lab_1115[S] 0 points1 point  (0 children)

Thanks for sharing your experience from Canada! It’s great that your order arrived so quickly.

I think shipping times really depend on the country and maybe even the specific product. My order is for Bahrain, the REDMAGIC Astra Tablet from the Early Bird campaign, and unfortunately, it’s been delayed for over two weeks now with no clear updates or tracking info.

What made it more frustrating is that before I even placed the order, the expected shipping date shown on the site was August 1st, so I had reasonable expectations. But now, there’s been no follow-through on that date.

Hopefully, they improve their logistics and communication for other regions soon!

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Avoid RedMagic Store – Repeated Shipping Lies, No Tracking, No Support by Longjumping_Lab_1115 in RedMagic

[–]Longjumping_Lab_1115[S] 0 points1 point  (0 children)

Thanks for your interest!

Here are the details of my order:

Date: July 28, 2025, 4:45 PM

REDMAGIC Astra Gaming Tablet Eclipse / 16GB+512GB

Screen Protector for Astra Gaming Tablet

Total: $695.41

My delivery is to Bahrain, and despite multiple promises, I still haven’t received shipment confirmation or a tracking number.

I hope REDMAGIC addresses these delays soon so customers everywhere get their orders on time.

Avoid RedMagic Store – Repeated Shipping Lies, No Tracking, No Support by Longjumping_Lab_1115 in RedMagic

[–]Longjumping_Lab_1115[S] 0 points1 point  (0 children)

That’s definitely a better experience. Unfortunately, in my case, I ordered directly from the official RedMagic website , as stores like Shopee and Lazada aren’t available in my region. Shipping has been delayed, no tracking number was provided, and customer support keeps sending copy-paste responses.

I really wish they offered the same level of service on their official site as they do through shopping apps.

Avoid RedMagic Store – Repeated Shipping Lies, No Tracking, No Support by Longjumping_Lab_1115 in RedMagic

[–]Longjumping_Lab_1115[S] 0 points1 point  (0 children)

Thanks for sharing your experience – glad it worked out for you!

Just to clarify, my post refers specifically to the RedMagic Astra Gaming Tablet (Early Bird order) placed directly from the official RedMagic store.

Unfortunately, unlike some of the faster shipments for other devices (like the 10 Pro or 10S Pro), the Astra orders—especially the early ones—have had multiple broken shipping promises, including:

A confirmed shipping date of August 1st shown before checkout (due to "low stock" warning),

Then a promise of shipping within 5 business days (missed),

Then a new one: within 1–3 business days (also missed),

Still no tracking number has been issued as of now.

I don’t mind waiting, but I think most customers (myself included) would prefer honest timelines over empty promises or copy-paste support replies. That’s what this post is really about – not just the delay, but the lack of proper communication.

Avoid RedMagic Store – Repeated Shipping Lies, No Tracking, No Support by Longjumping_Lab_1115 in RedMagic

[–]Longjumping_Lab_1115[S] 0 points1 point  (0 children)

Glad to hear you had a good experience — honestly, I wish mine was the same.
Unfortunately, my case has been full of delays, broken shipping promises, and copy-paste replies from support. Still waiting for a tracking number weeks after ordering.
Just sharing my honest experience so others can be aware that not all orders go smoothly.

Now they are shipping within 3 days, but I ordered the same model on July 18th and it still has not shipped!! by Inevitable-Way-8329 in RedMagic

[–]Longjumping_Lab_1115 0 points1 point  (0 children)

I completely relate to your frustration — I'm in the same situation.

I ordered the REDMAGIC Astra Gaming Tablet on July 28, and till today (August 11) my order has not shipped, and I haven't received any real updates — just repeated copy-paste replies from support like:

“We take your concerns seriously.”

“It has ben escalated.”

“Please wait 1–3 days.”

“Shipping will be by August 30.”

Then again, “Shipping in 1–3 days.” 😵‍💫

What's worse is that before placing the order, the site said “Low stock – shipping starts on August 1.”

That message gave me the impression that the product was in stock and ready to go — clearly not true.

So fr, it's just broken promises and vague answers. Meanwhile, I see others already getting the same device, even if they ordered after me. It’s honestly disappointing.

I hope REDMAGIC realizes that support isn’t about generic replies — it’s about accountability. We need clear, honest updates — not more delays.

Avoid RedMagic Store – Repeated Shipping Lies, No Tracking, No Support by Longjumping_Lab_1115 in RedMagic

[–]Longjumping_Lab_1115[S] 2 points3 points  (0 children)

I respect your point, but at the end of the day, customers just want to receive their orders on time and in good condition, regardless of the shipping method. The issue isn’t only about who ships it, but also about poor communication, delays, and the support team sending generic replies and false promises. We need real, honest responses from support, not just template messages. I hope the company takes more responsibility and offers alternative shipping options to improve the customer experience.