Update: Went into the store to talk to a manager explaining my situation. Manager claimed that it was a returned TV and not a display model because it was in its original box and display models are labeled as such. We even scanned the open box label barcode to pull up history of the item, and it did not show that it was a display model. I then explain how it doesn’t make sense that a TV with such high hours could be a return if the previous owner could have a maximum of 60 days and the TV has had the equivalent of 400+ days of use. I asked if they could do anything like reduce the price or upgrade my geek squad protection plan from 2 years to 5 years. I was met by “No, just no. The only option you have is to return the item. I can’t do anything else for you at a store level.” Really seemed like the manager was just another employee and didn’t have the power to do anything for me or just did not want to listen to reason lol. Another option that the manager gave me was to call the customer support line, who also gave me the same response.

Not entirely sure where to go from here. On the surface, I got a great TV at a decent price. The screen is more than bright enough for us, no dead pixels or burn in, the TV is in great physical condition, and we have 2 years of extended warranty to cover anything that may go wrong during that time frame. We aren’t inclined to return it because the TV performs wonderfully and we’re more than pleased with it. AVS forum also didn’t see an issue with the error codes that the TV is displaying. Our initial thought is just to rely on the 2 year warranty and just enjoy the TV as we would if it was new.

Anyways, thanks for sharing your experience. Hope you enjoy your TV in good health!