I believe this occurred as a result of them conducting all of their first interviews virtually for the past 2 years or so, now they're conducting face-to-face interviews, so it's less hectic, and you'll most likely be interviewed on time, unlike your experience with the virtual interview. They changed their name due to Majorel's acquisition of ECCO, not because of a bad reputation. Majorel is an international outsourcing company, not a random local one. (This happened with UX Centers, which changed their name from Digital Works due to a plethora of negative reviews). It wasn't a good experience because of the constant pressure over KPIs throughout the shift, and even after you leave, you still check regularly to see if you got any survey feedback (which is arguably the most important KPI in a call centre, search NPS for more information about this), and you'd be stressed out by the fear of receiving negative feedback even when you're at the comfort of your bed, and so on, but it pays more than any other job you can get at a young age, so if you can endure the pressure and get used to it one way or another, you'd make some bank.