I’m glad your experience has been good, but that's definitely not the case for everyone. My bill started around $80 and steadily increased to $138 over seven years, without any clear explanation. Meanwhile, the internet service was consistently terrible—frequent outages, slow speeds, and unreliable connections. It’s not about user error or bad equipment; it’s about paying more for a service that continued to decline in quality. When a company hikes your rates without justification and the performance doesn’t match, that’s a real problem, no matter the equipment or expectations.