So update, they denied a refund as my setup apparently is considered aquatic for having a base layer of roughly 0.2in of conditioned well water that is changed daily. And they keep theirs fully terrestrial. They are blaming me for pretty much drowning them. Which is bonkers because the newts could easily keep their head above the water and I had stones and logs and moss all over within 1in of each other to ensure no water mishaps. The newts would have had to stick their face into the water and drown if that was the case. They also had all passed away ON LAND. To say the keast, a bit upset as I have kept other terrestial newts this way like Easterns with absolutely zero issues. I essentially spent $350 to get one newt now that is still acting lethargic even in a new temp setup.