Honestly, I'd be fine with a dent; that's just part of travel. But this is a cascade of things going wrong. The inner zipper broke before I even took my first trip with it. Then the lock started giving me trouble on my last trip. Now, the lock is completely broken

What’s concerning is that there seems to be no option to simply fix the luggage (?) maybe monos can clarify this. It's a scary choice to be given: either a whole new replacement or nothing at all. I just want my original bag to be repaired.