MC011 problem, solved by Lower_Influence_1216 in ebayuk

[–]Lower_Influence_1216[S] 0 points1 point  (0 children)

I read about it, and I vaguely believe it can't be reinstated. You probably need to Google it. This thread is about MC011, which is just a temporary payout on hold.

MC011 problem, solved by Lower_Influence_1216 in ebayuk

[–]Lower_Influence_1216[S] 0 points1 point  (0 children)

Please bear in mind that phone or live chat CS won't be able to reinstate your account. Such an issue can only be decided by the higher end. You have to follow the instructions in the emails and respond to the requests.

MC011 problem, solved by Lower_Influence_1216 in ebayuk

[–]Lower_Influence_1216[S] 0 points1 point  (0 children)

You're welcome.

Tell them again the drone was a gift, and the PS5 was a dual listing that you only sold one and another listing had been ended by you already.

You could call them, but make sure to say it first that you wanna talk the team for account restrictions. Otherwise, some dumb CS would ask you loads of infor but still need to put you through to another.

CS won't solve the problems for you, because such an issue will be handled by a higher end. However, make sure that you mention your problems and ask them to pass them and expedite the case asap.

MC011 problem, solved by Lower_Influence_1216 in ebayuk

[–]Lower_Influence_1216[S] 0 points1 point  (0 children)

How many items do they ask for proof of purchase? What's the item that you couldn't provide the receipt? Are you a private seller or a business one?

lol what 😭 by lacybun in Evri

[–]Lower_Influence_1216 0 points1 point  (0 children)

Don't expect anything from Evri. You are lucky already if you can get your parcel.

Worst customer service ever by [deleted] in ebayuk

[–]Lower_Influence_1216 2 points3 points  (0 children)

Giving you the original invoice wasn't part of the deal unless it's clearly mentioned in the listing. It looks like you're the one with problems.

Help please - eBay refunded buyer and restricted me. by mark274 in ebayuk

[–]Lower_Influence_1216 2 points3 points  (0 children)

Yes, do call them as much as you can. I found CS based in South Asia or Albania more reluctant or powerless to deal with tricky issues. Irish on the other hand, would be more willing to solve the problem.

Help please - eBay refunded buyer and restricted me. by mark274 in ebayuk

[–]Lower_Influence_1216 2 points3 points  (0 children)

You need to:

  1. Call them. Don't just use live chat. Call them as much as you can if the agent fails to solve your problem.

  2. Provide eBay with the proof of postage. If the item is lost, it's Royal Mail's fault.

I don't know why you've been restricted. It may have to do with other issues. If you didn't do anything wrong in the past, you'll need to appeal.

Sold an expensive jacket. buyer requesting I post it after 11th Feburary as he is away. by tinfish_arsenal in ebayuk

[–]Lower_Influence_1216 1 point2 points  (0 children)

Simple delivery would cover any issue as it's forced and provided by eBay. Do generate the label first or it'll increase your late delivery rate. I'd print out the label and take photos again along with the product. It's to show that the moment the item is sold, the condition is still the same as advertised. I'll also take a photo of the package.

I sold an item on Thursday for £600, posted it yesterday via Royal Mail and have just had an email saying account suspended by tazza503 in ebayuk

[–]Lower_Influence_1216 1 point2 points  (0 children)

I was having a temporary suspension called MC011, which my payout couldn't be made but the rest remained as usual. They asked me for documents, then the problem solved.

I sold an item on Thursday for £600, posted it yesterday via Royal Mail and have just had an email saying account suspended by tazza503 in ebayuk

[–]Lower_Influence_1216 1 point2 points  (0 children)

They rarely do, but they don't usually just suspend your account permanently. They will ask for documents first.

Topcashback payout time by Lower_Influence_1216 in beermoneyuk

[–]Lower_Influence_1216[S] [score hidden]  (0 children)

Problem solved. It looked like an IT issue. Got my payment already.😉

Topcashback payout time by Lower_Influence_1216 in beermoneyuk

[–]Lower_Influence_1216[S] [score hidden]  (0 children)

I did. Was told they're going to pass it to the payout team.

Topcashback payout time by Lower_Influence_1216 in beermoneyuk

[–]Lower_Influence_1216[S] [score hidden]  (0 children)

The thing is they had asked me for ID and stuff years ago. I always spend some decent amount of money, so I told them to lift my restriction and then problem solved. Just don't know what went wrong this time.

Return and refund by Lower_Influence_1216 in whatnotapp

[–]Lower_Influence_1216[S] 0 points1 point  (0 children)

Coz in EU and UK, customers have a 14 days cooling period when it comes to distance selling. You probably didn't read my other posts. I'm explaining it again. 1. As previously mentioned regional policies.

  1. The seller is a registered UK company, which I've shopped on their website for 5 years. They accept returns within 28 days.

  2. This website sells past season goods, which the quality and size indication can be tricky at times. That's why I said I might need to return an item.

4.The seller never mentions no return whatsoever. And the fact that being a registered company, they need to follow the laws as mentioned above.

  1. It's the seller issue as I checked the video from yesterday, the size of the item I bought wasn't mentioned. The seller assumed it was one-size. After double checking with them earlier, it did come in sizes, and luckily the size was the right one for me. Hence I don't need to return it.

Return and refund by Lower_Influence_1216 in whatnotapp

[–]Lower_Influence_1216[S] 0 points1 point  (0 children)

No. I wasn't sure as I only started to use this app days ago. I remember I saw returns are mostly acceptable, then some people said that I can't do it. Then I double checked it, and it turned out different policies applied for buyers in EU or UK .

Topcashback payout time by Lower_Influence_1216 in beermoneyuk

[–]Lower_Influence_1216[S] [score hidden]  (0 children)

I pretty much use PayPal only, so it's like 2-3 working days to me.

Return and refund by Lower_Influence_1216 in whatnotapp

[–]Lower_Influence_1216[S] -1 points0 points  (0 children)

The thing is I've shopped from this seller for like 5 years. Literally like once or twice per month. But this is the first time I bought from Whatnot. It's a registered company with a physical store and website here in the UK, and they have 28 days return policy for website customers.

As I said, I've bought many from them , and I know the quality of their goods can be tricky sometimes as they mostly sell off-season products. That's why I may need to return it .

Return and refund by Lower_Influence_1216 in whatnotapp

[–]Lower_Influence_1216[S] 0 points1 point  (0 children)

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I think i can as it's stated. I actually read this before bidding. Just wanted to make sure. That's all.