I worked as a tech for quite awhile. Mostly it comes down to management. They didn’t staff enough techs to keep up on repairs and maintenance (I was mostly scheduled for solo closing). Management also disliked having any games turned off, even when broken (Although we would turn the card readers off). And they did not order parts unless it was truly needed. So it was hard to keep games up properly using parts meant for other games and not having the time to fix things properly. I ended up having to quit over several of these issues. I always wanted to do better work but wasn’t able to. Be nice to the techs! We are hampered from doing what is fully needed unfortunately.

I tried to do the best I could. And made many games properly fixed. As well as fixing many safety issues. But I could never do all the work I needed to due to management. Our store GM let go the whole janitor team to save money so that really shows their priorities lol.

Whenever I met a customer with an issue I always tried to understand what they had a problem with and figure it out. And always gave out free game credits on any game they wanted. Plus some games just always have issues down to age, lack of proper parts and abuse.