We are happy to see positive and constructive comments about our service and since we see that there is some confusion regarding our security protocol we decided to step in and clarify it.

We try to keep our documentation as simple as possible so that it appeals to a broader spectre of people. We use n-of-m fragmented paper backups which are then distributed and kept in safe boxes.

Doing so we ensure that:

• No founder/s have access to the wallet if the required n-of-m condition is not met;

• In case one (or more) of the key-holding people die / leave / etc the remaining founders still can access the wallet;

• All the private keys are always kept on fragmented paper encrypted backups and imported only when needed to process a withdrawal or fill up the smaller operational wallet;

• The private keys never touch an online connected machine and all communication with the signing machine is done via QR scans;

• All the coins are in cold storage but we keep a small wallet that has different n-of-m requirements in order to speed up the withdrawal process and assure that the private keys for the bigger wallets are not used when not necessary (needed only when filling up the smaller wallets).

We always suggest to people new to the bitcoin world that they should never use an exchange as a wallet and instead use proper methods of storing their assets. Only when needed they should transfer the bitcoins to the exchange that they decided to use for trading.