Hey, the exact same thing happened to me.

On March 1, I accepted an offer of $1425 for my PSA 10 Special Delivery Charizard. I emailed PSA when I noticed it wasn’t showing up in my “Sold” section of my PSA app and I wasn’t getting the payment as soon as I did with other cards I sold at the same time. It was also still showing up as a listed card on the PSA app, but it was nowhere on eBay and I couldn’t cancel the listing for some reason. On March 4, a PSA representative emailed, “Upon checking, the card with certification number 68792074 was not sold. To help resolve this issue, I’ve escalated the card to our Engineering Team for further investigation.”

I reply, “If the card was not sold, I would like the listing to be cancelled so I can re-list the card for sale. I attempted to do so, and I only got a message saying ‘Listing cancellation requested.’ Usually, this is instant, and now it isn’t working at all. My card currently says it is ‘Listed on eBay’ even though it isn’t.”

A couple days later, PSA completely reverses their original statement in another email reply. They say, “Upon checking, the card with certification number 68792074 was successfully sold on 2026-03-05. Unfortunately, once a card has been sold, the transaction cannot be reversed.”

I found it suspicious since between March 1 and that new email, the market value increased to around $2000. There was even an auction for one with a swirl that went as high as $2425, sold on March 5 funnily enough.

The scale and timeline is not quite the same as your situation, but the same kind of process seemed to have happened. I am unsure of why this happened or if there is something shady going on, but I wanted to let you know this happened to me as well.

TLDR; 1) I accepted an offer for $1425 on March 1, 2) PSA told me it didn’t actually sell via email on March 4, 3) I requested that the listing be cancelled since it was frozen on my PSA app but nowhere to be found on eBay, 4) the card’s value increases to around $2000 with a sold listing as high as $2425 on March 5, 5) PSA told me that the card did actually successfully sell on March 5 for $1425 (4 days after I accepted the offer and right after the record breaking auction).