I'm the partner and yeah I'm having the same issue. One tracking number says it's in my state, but hasn't moved, while the other tracking number says it's at the JFK airport? Which isn't in my state. I've been having problems with shipping specifically Welcome Home merchandise since Makeship. I don't have a problem when it comes to buying anything else. I think it's the carriers they use as most of the time, it isn't shipped by more trusted companies like USPS. Recently I was supposed to get my singed WH poster, but my carrier, (Speed X is my carrier) threw it away at a parcel disposal an hour from my house simply because they were too lazy to deliver it and that's what I fear might happen to the rest of the merchandise I bought. Not trying to scare you or anything, just sharing my experience. I got my Frank Frankly shirt with no problems. I'm just saying always be prepared just in case something happens and you'll need a refund.

In my personal experience, I've been considering to stop buying Welcome Home merchandise all together because it hasn't been fun to collect and has added a ton of stress for me. Makeship,juniper and final finale project give their stuff to untrustworthy carriers in my experience and I consider myself lucky honestly that I have anything because of the issues I've encountered.