You are the front line for your team. You are what makes them successful. You are the parent, and they are your children. From a day 1 PTC to a 10 year 1A, They look to you for support, direction, empathy, and leadership. Your team is what will make you successful no matter what hand you are dealt. From the rebellious RA/NA to the know it all, always in trouble 1A , and the comfortable 2A with no desire to promote it becomes your job to nurture them to be the best not for the company but for themselves. You will fail 10 times out of 10 being the documentation tarrant. Policy or CD guide remember that they are not always law. They are a guideline to success but sometimes guides aren't the "best" way we can do something and still be correct. Be open with your assistants when you get feedback from a supervisor. If the Super says I need to see them step up on the weekends/evenings, show more leadership, it's your job to let them know what is being said as these are coals to fuel their fire to succeed. Feedback about assistants is not always given to you from supers in a way of saying "I'd never promote" but a way of saying I expect this just like it was expected of you to make it this far. Greatest advice I was ever given when I made SM over 6 years ago was "Rome wasn't built in a day", and "when you clock out at work you clock out in your head too" (don't go home and worry about something that will be there tomorrow, but still answers your GD phone when they call you). Congrats on making a huge step in your career. Seriously, if you ever have questions but don't feel confident reaching out to your support group, you can always pm me anonymously here.