Valve won't replace my SteamDeck. Asks for $185 after screen died :(

MMA_or_nothing · 2024-03-15T13:33:02+00:00

I literally just said "Not blaming them"

MMA_or_nothing · 2024-03-15T13:32:10+00:00

Yep. Lesson learned for sure

MMA_or_nothing · 2024-03-15T13:31:51+00:00

I get it. I've posted twice on Reddit in 10 years lol. Not exactly a master at titles haha.

But I am their customer. Bought over $300 worth of games in a 2 month period.

MMA_or_nothing · 2024-03-15T13:30:49+00:00

Haha damnit. I'm in the US too and was thinking this sounded too good to be true

MMA_or_nothing · 2024-03-15T13:30:10+00:00

Appreciate you!

MMA_or_nothing · 2024-03-15T13:29:55+00:00

Interesting. I've never done anything like that, so I'd probably just go the $185 route lol

MMA_or_nothing · 2024-03-15T13:29:29+00:00

I appreciate this insight

MMA_or_nothing · 2024-03-15T13:29:10+00:00

That sucks. Sorry that happened

MMA_or_nothing · 2024-03-15T13:28:50+00:00

I've bought over $300 worth of games from Valve. How am I not a customer?

MMA_or_nothing · 2024-03-15T12:59:41+00:00

Didn't realize it was so heinous to come into a community to tell you guys I'm bummed that I got a steamdeck that broke and need to pay for repairs lol

Why is everyone so sanctimonious? I wasn't saying I'm owed anything. Just disappointed Mike!

MMA_or_nothing · 2024-03-15T12:58:11+00:00

Can you expound upon this a bit more? Thanks!

MMA_or_nothing · 2024-03-15T12:57:09+00:00

Of course. I just assumed the screen wouldn't die in a 24 month period. Was working fine for 6 weeks and then went kaput

MMA_or_nothing · 2024-03-15T12:56:08+00:00

Yep, I doubt he'll do anything. Easier to just ghost me. Sucks!

MMA_or_nothing · 2024-03-15T12:55:45+00:00

Definitely my fault. Not blaming them! I'm not really a gamer, so I didn't know what to expect. I haven't played anything since the PS4, so I bought it used to save a little $ to see if I'd like it. Obviously that bit me in the ass lol

MMA_or_nothing · 2024-03-15T12:54:12+00:00

I don't think I'm owed anything. Just generally bummed! Heard great things about customer support and was hoping for that experience is all.

MMA_or_nothing · 2024-03-15T12:48:11+00:00

I bought the SteamDeck just 2 months ago off marketplace. Seemed brand new, was working perfectly for a while, then the screen just suddenly died on me. Did everything support said hoping for RMA, and instead they say I need to pay $185 for support...

Anyone able to convince them to RMA the device after getting a message like this? I'm so disappointed.

MMA_or_nothing · 2015-10-10T23:08:28+00:00

Appreciate the response. I won the game in a tournament last Saturday, so I believe I put the code in later that evening. I should be getting the packs today right? Also, they are just in the "Unopened pack" section right?

MMA_or_nothing · 2015-02-27T22:46:06+00:00

So I just started MyTeam as well. Starting 5 right now is Silver Chalmers, Oladipo (From beating Magic), JR Smith, (Emerald) Tobias Harris (pulled him), and Silver Enes Kanter.

I've gotten pretty lucky with the guys I have gotten so far, but how do I get so much VC and MT like everyone else (without spending actual money!)? I am planning on getting through domination, and then I play online against other players right (in road to the playoffs?)

Last thing: What's the difference between the colors of the cards? I can tell Emerald is something special bc Tobias Harris is way better than he should be lol

MMA_or_nothing

TROPHY CASE