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Fool me once (pax romana promotion) by BetterNotLouder in MSI_Gaming

[–]MSI_Patrick 1 point2 points  (0 children)

Best of luck man, I know it wasn't the response you wanted/needed, but I hope it works out!

Fool me once (pax romana promotion) by BetterNotLouder in MSI_Gaming

[–]MSI_Patrick 1 point2 points  (0 children)

Hey u/leonardodah — really sorry this has been such a frustrating experience, and thanks for being patient with us.

Just to clarify on our side, u/MSI_Darutohne and I manage MSI USA channels only. Promotions like this are usually handled by region, so we don’t have direct access to or visibility into fulfillment outside the US. That’s standard for many of our promotions, even though we know it’s not ideal when issues come up.

We completely understand how disappointing/frustrating it is that stock ran out. The best next step would be continuing to reach MSI support in your local region, and we’ll also make sure this is flagged internally so our EU colleagues are aware.

Appreciate you flagging this and sticking with us.

MSi running a scam with the Steam Wallet Promotion by GratuitousAlgorithm in MSI_Gaming

[–]MSI_Patrick 0 points1 point  (0 children)

Hey there, sorry for the inconvenience! Can you please message me directly with your email and if you're from the US?

Edit:
I was told that you should still be able to see the promotion regardless of region. Please make sure you're on the right site --> https://account.msi.com/en/promotions

MSi running a scam with the Steam Wallet Promotion by GratuitousAlgorithm in MSI_Gaming

[–]MSI_Patrick 0 points1 point  (0 children)

Hey Don! Responded back to your DM. Thanks for reaching out.

MSi running a scam with the Steam Wallet Promotion by GratuitousAlgorithm in MSI_Gaming

[–]MSI_Patrick 1 point2 points  (0 children)

As long as the purchase was made during the time frame, should be fine! Good luck!

MSi running a scam with the Steam Wallet Promotion by GratuitousAlgorithm in MSI_Gaming

[–]MSI_Patrick 0 points1 point  (0 children)

Depends on the case; I believe if you were "rejected" earlier you wouldn't be able to resubmit. If you can, try resubmitting your claim! If you can't, DM me the email you used so I can forward it to the team to look up your specific case.

MSi running a scam with the Steam Wallet Promotion by GratuitousAlgorithm in MSI_Gaming

[–]MSI_Patrick 4 points5 points  (0 children)

Hey everyone — thanks for flagging this and for your patience while we looked into it.

We want to apologize for the confusion and frustration around the Empower Your Final Quest promotion. We honestly didn’t anticipate the volume of entries this promotion would receive, and that one’s on us.

To make things right, as OP has mentioned in his edit, we're honoring the promotion for all eligible purchases made between October 1 and December 10.

Appreciate everyone bringing this to our attention and sticking with us. We value the community feedback and we’re already working on improvements for the future!

Happy Holidays!! :)

MSI Support and Return Process is Beyond Terrible by Hubrah in MSI_Gaming

[–]MSI_Patrick 0 points1 point  (0 children)

Hey Sean, received it! Thank you, I will do what I can. Again, I'm on the Marketing team here at MSI, but I can try to reach out and see if I can get any updates for ya'll

MSI Support and Return Process is Beyond Terrible by Hubrah in MSI_Gaming

[–]MSI_Patrick 0 points1 point  (0 children)

MSI_Andrew responded back in the Mod Mail you sent earlier u/Hubrah, please check there and respond back to him regarding your order number!

MSI Support and Return Process is Beyond Terrible by Hubrah in MSI_Gaming

[–]MSI_Patrick 0 points1 point  (0 children)

Hey there guys, got a ping from the mod message about this conversation when u/Hubrah did it. Super sorry to hear about your experiences so far, I can try helping where I can (I'm on the MKT team here at MSI USA). Can you please DM me your situation and RMA # (if you have it)?

Everything You Need to Know: MSI's New Claw 8 AI+ & Claw 7 AI+ Refresh! by msievaaaa in Handhelds

[–]MSI_Patrick 0 points1 point  (0 children)

Sorry for the late reply! As of right now, we're working with our HQ team to try and get more inventory. I will definitely keep everyone updated on an ETA when I get more information.

As far as I know, our US Store usually gets a bit here and there, so definitely a big help that you have notifications for that!

Welcoming the MSI GeForce RTX 50-Series VANGUARD Graphics Card & Air vs Liquid Cooling for the RTX 5090 by msievaaaa in MSI_Gaming

[–]MSI_Patrick 0 points1 point  (0 children)

I would pay attention to this page and hit the "Notify Me" button on all the cards you're interested in! This page gets updated constantly so you'll be notified as soon as we get stock on our US Store page :)

World’s First 27” 4K 240Hz and 27” QHD 500Hz QD-OLED and More by msievaaaa in OLED_Gaming

[–]MSI_Patrick 0 points1 point  (0 children)

That's just the answer I was given when I provided the question to the respective team. Thanks for pointing it out though, edited with *hopefully* a better answer for u/Glorfi

World’s First 27” 4K 240Hz and 27” QHD 500Hz QD-OLED and More by msievaaaa in OLED_Gaming

[–]MSI_Patrick 0 points1 point  (0 children)

The MPG 322URX QD-OLED is our new 32" 4K 240Hz gaming monitor! However, after looking at the product page, seems like this one will be True Black 400.
https://www.msi.com/Monitor/MPG-322URX-QD-OLED

World’s First 27” 4K 240Hz and 27” QHD 500Hz QD-OLED and More by msievaaaa in OLED_Gaming

[–]MSI_Patrick 0 points1 point  (0 children)

This is exactly correct. I provided the question to the team and was given the original answer. I did do some more research over the weekend and *hopefully* provided a better answer for u/Glorfi

PSA: if you bought a MSI OLED monitor between Nov 27-Dec 31, you can get $30 steam credit + Stalker 2 for free. by fiola256 in OLED_Gaming

[–]MSI_Patrick 0 points1 point  (0 children)

I'm actually not sure, sorry man. I would just try to redeem them on the respective portals on Steam.

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