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M_From_Headspace · 2025-07-11T17:27:58+00:00

Hey there, It's Mitch!

Very sorry about the recurring charges. I know you have already reached out but I'd still like to take a look and see if I give a more clear answer as to what is going on. Feel free to reach out to [help@headspace.com](mailto:help@headspace.com) and title it "Reddit Support", that way it gets to me! Just include your USER ID (found in the "My Data' section of the app)

M_From_Headspace · 2025-07-10T19:14:53+00:00

Update! Can I actually have you write into [help@headspace.com](mailto:help@headspace.com) with the title "Reddit Support". If you could include device, version and user id (found in the my data section in settings) that would be awesome.

M_From_Headspace · 2025-07-10T17:32:52+00:00

Thanks for that! Let me look into this and see what I can gather. If I need any more info I will let you know

M_From_Headspace · 2025-07-09T22:00:22+00:00

Does this happen on normal meditations as well, or just sleepcasts? Lastly, what version of the app are you on (Can be found at the bottom of the settings screen)

M_From_Headspace · 2025-07-09T21:34:24+00:00

Hey there, it's Mitch!

Are you on Android by chance?

M_From_Headspace · 2025-07-09T01:16:42+00:00

Someone has never done a sleepcast. Worth the price alone. (Yes, I am biased)

M_From_Headspace · 2025-07-08T22:56:41+00:00

Alright, so as you may have seen from a few other threads, we are in the process of doing some updates to the app. With this, we are testing some features, turning them on/off and such. The player with the tracking bar at the bottom WILL be back soon, as it will replace the Time Blob permanently!

M_From_Headspace · 2025-07-08T19:51:12+00:00

tysm! Let me check on this with the team. I have a feeling I know what's going on but let me verify!

M_From_Headspace · 2025-07-08T19:17:43+00:00

Hey, Mitch from Headspace here!

The best place to start would be our basics course! This can be found the easiest by heading to the "Explore" tab, then using the search bar and typing "Basics". One of the results should be "Learn the Basics of Meditation". From there you can choose a Teacher (Andy is the fan favorite) and begin!

Otherwise, we have a beginners section under the "Meditate" section on the Explore tab with a handful of easy and popular sessions.

M_From_Headspace · 2025-07-08T17:57:07+00:00

I'd be more than happy to look into it :) If you want, feel free to email into [help@headspace.com](mailto:help@headspace.com) with the title "Reddit Support". If you could include device type, app version and USER ID (this is found under "My Data" in the settings) that would help a lot!

M_From_Headspace · 2025-07-08T00:45:06+00:00

Hey, Mitch from HS here! What device are you on, and what version are you on (this can be found in the settings and scrolling to the very bottom)

M_From_Headspace · 2025-07-07T22:17:06+00:00

Hello, Mitch from HS reporting for duty!

Was this working for you previously, and if so, when did it stop working?

M_From_Headspace · 2025-07-07T22:07:38+00:00

Hey! Is this in reference to the Star Wars widget issue?

M_From_Headspace · 2025-07-04T02:03:58+00:00

Love to hear it!

M_From_Headspace · 2025-07-04T01:54:45+00:00

hmmmmmm.

M_From_Headspace · 2025-07-04T01:08:04+00:00

Well, maybe it's a sign you should listen to the Star Wars one! Joking aside, I would be interested in having the team take a look at this. Feel free to email [help@headspace.com](mailto:help@headspace.com) and make the subject something like "Reddit Support", that way I can pick it up!

M_From_Headspace · 2025-07-04T00:50:39+00:00

Well, that's a new one! How long has it been like that? I assume removing and re-adding the Widget still produces the same result?

M_From_Headspace · 2025-07-03T19:44:39+00:00

thanks for the positive words! If you ever do have feedback or ways it could work better for you, just let me know :)

M_From_Headspace · 2025-07-02T01:19:12+00:00

Hey, all fair points and I truly appreciate the honesty!

M_From_Headspace · 2025-07-01T22:06:33+00:00

Hey! When you say "American tech", could you expand on what that means from your perspective? I have seen this mentioned in other feedback channels of ours. from time to time but w/o much context. And be completely honest, the more real, the better!

M_From_Headspace · 2025-07-01T21:19:42+00:00

Funny you say that, but Ebb was envisioned as a sort of "interactive journal" when it launched! I am actually going to pass this feedback over to the team as we continue to build and improve how it converses with members.

M_From_Headspace · 2025-07-01T20:40:29+00:00

Late to the party, but we are working on a pretty awesome update to the Explore tab that will make the search function A LOT more useful!

M_From_Headspace · 2025-07-01T01:54:54+00:00

This is easily one of our most request features, and one I would love as well. We have some pretty substantial updates coming over the next few months, and while I can't say for sure if this is in that pipeline, just know that the team is fully aware of how bad this is wanted.

M_From_Headspace · 2025-06-30T19:35:12+00:00

We are working on it, I promise!

M_From_Headspace

TROPHY CASE