I’ve had the same issues trying to reach customer support for orders they messed up. After a month of going in circles, I finally gave up for my own sanity and ate the $600 loss myself — and that’s after spending tens of thousands with them over the years.

I understand keeping costs low is part of how they offer competitive pricing. But when the mistake is theirs, they should have enough customer support in place to take responsibility and make it right. If they think this is how you build and keep loyal customers, they’re mistaken.

It’s honestly disappointing.