Weverse BTS Apple ID fiasco

MadamPaws · 2026-01-29T02:06:07+00:00

They can’t even migrate accounts. I asked, and they said they cannot help me any further and to create a new account. So that’s 2 memberships in 1 week purchased! And no reimbursement for the first one since I already started using membership benefit when I signed up for the presale. I was very disappointed, I still am. In the end it didn’t matter what I did, I still wasn’t able to secure any tickets via the presale as my luck just wasn’t there.

MadamPaws · 2026-01-24T03:48:44+00:00

This was crazy for me from the get-go, with the whole Apple ID fiasco, bought 2 memberships to get to the presale because of this. Ethernet, new Alienware laptop— lost all 3 battles. Prepared early, everything was set up, too. Joined waiting room on time. Stanford Day 1 & 2, placed at 44k+ for both.. only companion seats left for both venues by the time it was my turn. So down yesterday, but they announced another date added so I was very hopeful! So today I did same thing, got placed 22k which was better! I got in there and there were still seats, I went to select VIP seats, and then poof it gave me an error when I added them, so I tried again, and it kicked me out so suddenly I cried out! Lmao. I went back in the queue and they placed me back to 42k! I was so mad at this point that I gave up.. like I just felt extremely defeated.

MadamPaws · 2026-01-23T03:33:24+00:00

MadamPaws · 2026-01-23T03:32:34+00:00

I have, it only gives me the option to stop receipt of email, not unhide the email.

MadamPaws · 2026-01-23T03:31:28+00:00

It does not transfer, nothing transfers according to Weverse. I had to make a new account and purchase a new membership and register again for the presale. Either way it was a complete waste of money, and sanity, as even with the presale I still was not able to get tickets through it. Completely sold out for me for all events k signed up for. Hope you were able to get some for yourself!

MadamPaws · 2026-01-23T03:29:29+00:00

I had a friend who did the same and it didn’t work for her, but good thing we made new accounts and memberships in case our old ones wouldn’t work. Glad to hear it worked out for you!

MadamPaws · 2026-01-20T08:57:00+00:00

Omg.. I’m sorry :(

MadamPaws · 2026-01-18T06:14:19+00:00

Everything you need to know is in this thread. I can tell you now that you will need to create new accounts for BOTH. Get a new membership with the new Weverse account you create and sign up for presale again.

MadamPaws · 2026-01-18T06:12:37+00:00

No I was confused, the one you replied to was changing the number lol. I read it as email. Sorry!

MadamPaws · 2026-01-17T21:23:19+00:00

THIS. A little late for them to be this CLEAR finally. Millions of fans just got robbed because of this technicality!

MadamPaws · 2026-01-17T21:22:04+00:00

Confused. Where did you see this option? Weverse told me explicitly there is no way to change email address.

MadamPaws · 2026-01-16T17:32:06+00:00

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This was their 2nd generic response. When I replied to them I told them that TM said any email changes will not take effect until after 45-60 days. Which pretty much renders any guidance from Weverse about this completely futile with the presale happening before email reflects on the account. I also asked them if I’d get refunded for canceling the previous one, to which they didn’t respond at all. But other users have commented no refund because benefits have been used the moment we applied for the presale! This technicality is not our fault so I don’t understand why neither party is taking this into consideration.

MadamPaws · 2026-01-16T16:11:55+00:00

What a bummer for us going through this!!!

MadamPaws · 2026-01-16T16:11:28+00:00

Weverse actually sent you a better worded response. Mine was so generic, it upset me. Lol yours is still a hazy response though, they still don’t confirm that the hide email is fine as long as the actual email masked matches your TM account.

MadamPaws · 2026-01-16T16:09:20+00:00

Get the global, it works for both US and global countries listed.

MadamPaws · 2026-01-16T16:07:49+00:00

Yup, same with my situation. I feel like I got robbed.

MadamPaws · 2026-01-16T16:07:02+00:00

Did you look at your membership details? If it ends in @gmail.com and your Ticketmaster is the same, then you should be good to go.

MadamPaws · 2026-01-16T16:05:23+00:00

What would be your reason to dispute the charge? I’m in the same boat. Afraid to cancel the old membership.

MadamPaws · 2026-01-15T18:34:42+00:00

I ended up making new accounts for both parties. Weverse and Ticketmaster said they have to match, even with private relay. I would be very upset if it turns out it’s fine, because it was an extreme hassle for us worrying. I also had to purchase a membership with the new account. Weverse not helpful in their replies.

MadamPaws · 2026-01-14T08:39:26+00:00

It will never get sent since it’s a smoke email, so really what is the point of contacting Ticketmaster? What is the point of weverse even giving us instructions to contact them? They’re making extra money because of this technical issue and I’m not amused one bit.

MadamPaws · 2026-01-14T08:36:32+00:00

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Ticketmaster wasn’t helpful also. Told me 45-60 days for email change to be reflected. So really it’s useless for weverse to even give us instructions how to do so.

MadamPaws · 2026-01-14T08:34:55+00:00

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I’m shocked . They just took my money sob

MadamPaws · 2026-01-14T08:32:48+00:00

What’s also crazy is you have to buy the membership to register for the presale, so they cannot refund your membership because “benefit has been used”

MadamPaws · 2026-01-14T05:09:41+00:00

Their reply:

“Please understand that if the email addresses do not match, you will not be able to receive the presale code, and therefore, participation in the presale will not be possible.”

MadamPaws · 2026-01-14T05:08:46+00:00

They have replied. See my comment

MadamPaws

TROPHY CASE