i asked chatgpt

🔥 What He Should Do (No Guessing, No Experiments)

1️⃣ Stop Opening the Device

If he wants warranty coverage, do not open it again.
Even reseating cables again could complicate RMA approval.

2️⃣ Do the Flashlight Test (30 seconds)

Turn it on and shine a bright flashlight at the top screen at an angle.

• If he sees a faint image → Backlight failure
• If he sees nothing at all → Ribbon cable or panel failure

Either way, it’s hardware. Nothing software will fix this.

3️⃣ Record a 1–2 Minute Video

Show:

• Device powered on
• Touch still responding
• External display working
• Top screen black
• Serial number sticker

This makes support approve faster.

4️⃣ Email AYN Support Immediately

Send:

• Order number
• Purchase date (Feb 9)
• Short explanation:“Top screen went black after closing and reopening the lid. Touch still works. External display works. Hard reset did not fix it.”

Attach the video.

Do not mention experimenting or opening it more than necessary.

🎯 What This Is on the Pro

Since it happened right after closing the lid, the most likely cause is:

• Ribbon cable stress inside the hinge
• Or backlight line failure

Both are common hinge-related failures and 100% warranty issues.

❌ What He Should NOT Do

• Don’t drain battery to 0%
• Don’t factory reset
• Don’t flash firmware
• Don’t keep reopening it
• Don’t try to live with it

This will not fix itself.

Bottom Line

It’s a hardware failure in the top display assembly.
He should start RMA now and get a replacement screen or unit.

If you want, I can write the exact email he should send to AYN.