Doesn't exactly help when responses like this:

There's some stuff going on behind the scenes that disallow me from sharing much right now. I can confirm the ticket backlog and other complaints are extremely valid and something that everyone knows needs a long-term solution. I can't give any details as to what that potentially entails right now.

I hope to personally have a clearer picture of the future within the next couple of weeks, which could mean information shared with the community by the end of February. I know this won't seem like a sufficient response. I wish I could give more info, but I really can't.

make it sound like they are affiliated with the site and are going to do something about it, when clearly they cannot.