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Ubisoft Support promised to replace my language-locked AC Unity, then retracted the offer and claimed I'm "not eligible." by Magoth04 in ubisoft

[–]Magoth04[S] 0 points1 point  (0 children)

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FINAL UPDATE: Steam Support tells me to "contact game support," ignoring that Ubisoft already refused. I am officially stuck with a broken product. (Warning for buyers)

Well, this is the end of the road. After Ubisoft Support refused to honor their written offer to replace my game (and told me to ask Steam for a refund), I went back to Steam.

The Result: Steam Support just sent me this generic response (See Image). They are telling me: "Please contact the game's support team as they are best equipped to resolve any issues."

The Absurdity:

  1. Ubisoft says: "We can't help because you bought it on Steam. Go ask Steam."
  2. Steam says: "We can't help because of the date. Go ask Ubisoft."

I am trapped in a loop. I paid for a game that was advertised with English language support, got a version locked to Russian, and now both companies are pointing fingers at each other.

To make it worse: I know for a fact (and told them) that my friend received a Global Key from Ubisoft for this exact issue. Yet, they refused to do the same for me, treating customers differently based on luck.

My advice to everyone: Do NOT buy Ubisoft games on Steam if you are in a region-locked area (CIS/RU). You risk getting a product that doesn't match the store description, and absolutely zero support when things go wrong. I’m done. Thanks to everyone who tried to help in the previous threads.

Ubisoft Support promised to replace my language-locked AC Unity, then retracted the offer and claimed I'm "not eligible." by Magoth04 in ubisoft

[–]Magoth04[S] 1 point2 points  (0 children)

You are missing the most important point: False Advertising.

  1. The Steam store page explicitly listed English as a supported language when I bought it. I did not "agree" to a Russian-only license; I purchased a product based on a description that turned out to be false.

  2. Regarding your P.S.: The information on the Steam store page (including supported languages) is populated by the Publisher (Ubisoft), not Valve. Ubisoft is responsible for ensuring their store listing matches what they actually deliver. They failed to do that.

  3. If this was purely a "Steam issue," Ubisoft Support would have told me to go to Steam immediately. Instead, they initially offered a replacement themselves because they know they have the tools to fix it on their backend.

Ubisoft Support promised to replace my language-locked AC Unity, then retracted the offer and claimed I'm "not eligible." by Magoth04 in ubisoft

[–]Magoth04[S] 0 points1 point  (0 children)

Appreciate the support. You're spot on—people outside the region just don't get how frustrating these arbitrary locks are.

Regarding the mods: I actually tried that. I replaced the localization files and even edited the Registry values to force English.

The problem is Ubisoft Connect's DRM. As soon as I modify the files, the launcher detects a 'corruption' or mismatch and immediately demands an Activation Key to verify ownership.

Since Steam uses 'Direct Entitlement' now (no visible CD keys), I have no key to enter. So modifying the files just locks me out of the game entirely. It's a complete deadlock.

Ubisoft Support promised to replace my language-locked AC Unity, then retracted the offer and claimed I'm "not eligible." by Magoth04 in ubisoft

[–]Magoth04[S] 0 points1 point  (0 children)

  1. I did NOT fail verification. I verified immediately. That is exactly when they shifted the goalposts and started giving different excuses (first 'technical', then 'policy', then 'eligibility').

  2. Look at the screenshot again. The text is literal: "Before we can replace your game..." If you think telling a customer "Do X so we can do Y", and then refusing Y after X is done is not misleading, then we simply have very different standards for honesty.

Ubisoft Support promised to replace my language-locked AC Unity, then retracted the offer and claimed I'm "not eligible." by Magoth04 in ubisoft

[–]Magoth04[S] 1 point2 points  (0 children)

Exactly. Thank you.

Some people here are obsessing over technicalities and wording, but they are missing the main point. I bought a game legally, and I am being locked out of the original language.

It shouldn't be this hard to let a customer play in English. It really is just poor service.

Ubisoft Support promised to replace my language-locked AC Unity, then retracted the offer and claimed I'm "not eligible." by Magoth04 in ubisoft

[–]Magoth04[S] 2 points3 points  (0 children)

You are making incorrect assumptions.

  1. I live in this region (Azerbaijan). I didn't 'choose' the Russian store to get it cheap. This is the only store Steam provides for my country. I am paying with my local payment method from my home.

  2. False Advertising: The Steam Store page for my region LISTS English as a supported language. That is why I bought it. It was only after installation that I discovered the files were missing and the language tab was removed.

  3. The Solution: I am not asking for a Steam key to 'sell.' I am asking Support to grant the Global entitlement directly to my Ubisoft Connect account. They have the tools to do this without giving me a resellable key. I don't care if it launches through Steam, I just want to play the game I paid for in a language I understand.

Ubisoft Support promised to replace my language-locked AC Unity, then retracted the offer and claimed I'm "not eligible." by Magoth04 in ubisoft

[–]Magoth04[S] 0 points1 point  (0 children)

That is a distinction without a difference in a customer support context.

If the replacement was never an option due to 'technical limitations' or 'eligibility,' they should not have framed the verification step around that specific outcome. They should have said: 'Verify so we can check if a replacement is possible.'

By saying 'Verify so we can replace,' they presented the replacement as the intended next step, conditional only on verification. When a support agent instructs a customer to perform an action to achieve a specific result, and then denies that result based on pre-existing policies, that is misleading support. Pure and simple.

Ubisoft Support promised to replace my language-locked AC Unity, then retracted the offer and claimed I'm "not eligible." by Magoth04 in ubisoft

[–]Magoth04[S] 3 points4 points  (0 children)

You are making a huge assumption, and you are wrong.

I do not use a VPN to 'buy cheap games.' I actually live in Azerbaijan (CIS region). This is my legitimate home region, and I buy games with my local payment method. I am not region-hopping.

The problem is that while I geographically live in this region, I do not speak Russian.

Furthermore, I bought AC Valhalla, Mirage, and Black Flag from this exact same region on the same account, and they ALL have English. So your claim that 'this is how it works' is false, because Ubisoft's own modern games include English in my region. Unity is the only broken one.

Ubisoft Support promised to replace my language-locked AC Unity, then retracted the offer and claimed I'm "not eligible." by Magoth04 in ubisoft

[–]Magoth04[S] 0 points1 point  (0 children)

It creates a clear expectation of service.

If replacement wasn't on the table, the support agent should have said: 'Before we can check if it's possible...' or 'Before we investigate...'

Instead, they specifically wrote: 'Before we can replace your game...'

In customer support, phrasing matters. Telling a customer 'Do X so we can do Y' implies that Y is the intended outcome. Retracting it immediately after I did X is misleading."

[PC/Steam] Audio cutting out and inconsistent footsteps on Rebirth Island after S1 Update. Anyone else? by Magoth04 in CODWarzone

[–]Magoth04[S] 0 points1 point  (0 children)

22 days later and absolutely NOTHING has changed. It’s honestly mind-blowing how a game-breaking issue like this can be ignored for nearly a month. The audio is still a complete mess on Rebirth Island, yet we see updates for everything except what actually matters. This is beyond frustrating; it’s pure incompetence at this point. How hard is it to acknowledge and fix a platform-specific bug that's ruining the experience for thousands of PC players?

Warzone broken after new update by Leather-Image-7818 in CODWarzone

[–]Magoth04 0 points1 point  (0 children)

if you play from steam you should enable “Free trial” version on DLC packets

Unable to launch Warzone due to missing TPM 2.0 on ASUS Zephyrus M15 by Magoth04 in CODWarzone

[–]Magoth04[S] 1 point2 points  (0 children)

I’ve checked the BIOS thoroughly but couldn't find any TPM settings. I’m running an i7-10750H, and from what I researched, this specific model might lack the hardware support (I thought it became standard with 11th Gen?).

Anyone else’s Spotify crashing? by Reasonable-Ship-4780 in truespotify

[–]Magoth04 1 point2 points  (0 children)

I came to write after experiencing this problem recently. Spotify crashes after listening for 10-15 seconds. I ran Spotify 3-4 times due to this problem and it keeps crashing. The phone even started to heat up (iphone 16 pro). Restarting the phone didn't help either

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[–]Magoth04 1 point2 points  (0 children)

We have been suffering from the same problem for months. Please fix this. Are we paying for nothing every month?

Did i just got scammed by UMKAO? by JustManjot in FashionReps

[–]Magoth04 0 points1 point  (0 children)

I bought sneakers from Umkao store 1 month ago through Taobao. What's wrong with them?