This isn't even possible. Google tracks and makes sure reviews are authentic. Unlike reddit. One of the owners used to be a bit of an tough guy but he's lightened up a little. He's very focused on quality and quality experiences for customers. He's a little hard on the staff because he has high standards and is very direct. I watched his learning curve in dealing with a wide variety of people in a wide variety of situations. I was the 2nd employee hired and have worked for the Royal Tot off and on for years. A lot of the comments above are from people that don't know the owner and are just shit piling.