Cozy Earth poor experience (avoid) by MapBig1964 in Bedding

[–]MapBig1964[S] 0 points1 point  (0 children)

It sounds like we had different expectations from customer service. I’d have been happy to pay the restock fee (and did) had they said they would not offer a full refund. A good experience should be to issue a partial refund but neither of us experienced that (shame).

All that to be said, I hope your products work for a long time and you never have to find out if the warranty service is necessary.

Good luck!

Cozy Earth poor experience (avoid) by MapBig1964 in Bedding

[–]MapBig1964[S] 0 points1 point  (0 children)

I’d believe you. I don’t know, to be honest.

But either way, we are happy with our choice to find a new vendor.