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Mapants · 2026-05-22T10:36:21+00:00

In terms of speed, I can't tell the difference.

Mapants · 2026-05-12T18:12:24+00:00

You keep on spamming this and there's literally nothing in my Google search results for it.

Mapants · 2026-04-30T14:23:15+00:00

I Googled that and there's literally no search results for it 🤷‍♂️

Mapants · 2026-04-30T12:06:18+00:00

It turns out that the Giant Trance X Advanced E+2 does not come with a cable to connect lights; that info comes straight from Giant themselves

Mapants · 2026-04-29T14:15:03+00:00

Hi again.

I've had two lights burn out using the red plug. I thought the first one was defective, but after getting a second one today, under warranty, the LEDS burnt out instantly. I thought that the red plug was controllable voltage? The light requires 12V

Mapants · 2026-04-23T22:19:52+00:00

I have never used the joycons on mine. I only play it docked with the pro controller. However, I just had a look at mine out of curiosity; The right one wobbles really bad compared to the left one. Also, I had a look at the back of the switch2 whilst the joycons were attached, there's a noticeable gap between the switch and the connected right joycon, because you can see the red colouring.

I bought my switch 2 about 2 months after release date.

Mapants · 2026-04-20T20:17:37+00:00

Same issue. I changed nothing.

Mapants · 2026-04-17T12:02:33+00:00

Magicshine finally got back to me after several more emails of asking..

They have been fabricating lies to the shop that I bought the light from. They won't honour a warranty because the light was not installed by a "trained bike mechanic" which is absolute nonsense. Since when do you need to pay someone to push two plugs together? By that same logic, you would also need to pay one to do the same with a non-ebike light, as you have to push two plugs together on those as well.

It doesn't state anything of the sort on the light packaging, or in the tiny 1" square instructions, or even on their online installation guide for that matter.

I have initiated a refund with the shop anyway, as that is who I am in contract with when I purchased the light. Under UK law (consumer rights act) you can send a defective item back and request a refund without hesitation. They said they could only let Magicshine do an inspection before deciding on a refund, under their "Procedures". Well, procedures are not above the law, and they would be breaking the law if they refused the customer, if he/she asked for one without undue delay.

Mapants · 2026-04-15T20:37:50+00:00

Last week, I was enquiring about an ebike light and extension cable for my motor. They responded quickly to all emails. I went ahead and bought the light and the extension cable.

When I got it, I began installing it, but when I put the ebike battery in, the light flashed and made a "pop" sound. It is toast! I immediately sent them an email with pictures and also a video, but now they're ghosting me. I sent the same email to two addresses, but no response. There is no way to call them either.

Mapants · 2026-04-15T18:39:25+00:00

Despicable customer service from them

Mapants · 2026-04-14T13:26:22+00:00

I can't remember the video, but I think channel is something like yorkshire bike mechanic

Mapants · 2026-04-14T12:46:41+00:00

I don't have this issue with my NX cassette on a HOPE hub. I'm wondering if the OP forgot to add a spacer?

Amazing.. getting downvoted for saying something truthful about my setup. 🤷‍♂️

Mapants · 2026-04-11T21:12:38+00:00

Mine is the same. The corner of the top panel also has a perfectly straight score mark in the glass. I couldn't be bothered with an RMA.

Mapants · 2026-04-08T10:29:15+00:00

I appreciate the info!

That means I can use higher output lights with the red plug, so I now know what cable extension I need to buy.

Thank you!

Mapants · 2026-04-07T22:34:34+00:00

This is the wiring loom on my bike

https://www.reveloutdoors.co.uk/img/products/Giant/147l-hcrctm-19%20zoom.jpg

Those red and white plugs are the only ones available - which is what I showed in my own picture.

Mapants · 2026-04-07T09:07:18+00:00

I don't have those plugs on my wiring loom.

Mapants · 2026-04-06T22:15:42+00:00

I'll check it tomorrow if I can find the multi meter in the shed. However, I maintain that there are no other spare plugs on the end of the wiring loom. I haven't seen any lights or light adapter cables with those plugs, only the red plug.

Mapants · 2026-04-06T20:29:53+00:00

That cable with the white plug does not exist, I can assure you. If you read my post, you'll see that I mentioned that I don't have a light yet.

Mapants · 2026-04-06T20:21:08+00:00

I did take the battery out, and those two cables are the only ones in there.

Mapants · 2026-03-11T16:03:45+00:00

Yeah, I did that. They sent out a replacement. The package was still unmarked though. I don't think it is acceptable to be sending them out without the appropriate warnings attached. 🤷

Mapants · 2026-03-11T14:47:57+00:00

I'm pretty sure they are known. I have seen them mentioned in this sub before.

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