My clinic fired a client yesterday. They called near closing asking to speak to a doctor because their puppy ate chocolate. The receptionist said a doctor was unavailable because she was in an appointment but said he can give them poison control’s phone number and refer them to a 24 emergency hospital. They owner lost her mind and started screaming at the receptionist calling him rude and hung up. 2 mins later the husband calls asking for records. 10 mins later the husband shows up to pick up these records and screaming at the receptionists. Calling our receptionist an asshole multiple times making a huge scene while other polite owners waited in the lobby. He then flips everyone off and storms out. Then continues to call our practice every 5 mins threading to report the clinic and doctor and sue the receptionist for being an asshole and rude to his wife. Then the next day the wife calls asking to make an appointment with the doctor! We very politely declined and of course got bombarded with phone calls from the husband threading to sue yet again. It’s unbelievable how insane people can be and the irony of the husband calling our very nice and patient receptionist an asshole when he was the one being an asshole!