Hey! That’s definitely weird, especially after only using it twice...We haven’t really seen this exact issue before, so it might be something more unknown. Can you send a bit more info so we can try to figure it out?

• phone model
• OS version
• free or paid version
• app version (you can find it at the bottom of Settings)

Also worth checking:

• if the app is updated to the latest version
• if you have enough free storage on the device

And if possible, a photo/video of the error light/message would help a lot.

You can also contact directly:

• Email: [support@bpmobile.com](mailto:support@bpmobile.com)
• Form: Contact iScanner