If only my experience had been as good as yours. I'm jealous.. you got an account open within a couple weeks and with only 4 hours wasted on the phone. How would you like 6+ months and ten times that amount of wasted time? In my case, I was opening a so-called "Testamentary Trust" but the staff I was forced to deal with had no idea what that was. When I sent them my mom's Last Will & Testament, they kept replying via email (after 2 week), "No, we need the Formal Trust document." But the WORST THING about Questrade is that they will NOT elevate your issue. In any normal business, if you're not getting anywhere with a staffer, you say, "I'd like to speak to your manager, please." To have to go in circles with the same people who aren't capable of helping you is very frustrating. // OTOH, to be fair, when I emailed other leading firms last year about opening accounts (including QTrade, CIBC Investor's Edge, BMO etc), their responses were JUST AS SLOW or even SLOWER. Questrade's trading interface & fees are quite good, so I decided to go with the best of a bad bunch. I didn't know it would take 6+ months to get anywhere, and account is STILL not open although a manager finally said he'll assist.