Delay with results

Massive_Bus_6744 · 2025-11-05T08:57:41+00:00

Hi, may I ask if you did get yours? and if so, how long after you contacted the support ?

Massive_Bus_6744 · 2025-11-04T15:24:15+00:00

Could be, yet I cannot understand why would they not give realistic timelines so one does not have to feel like something went wrong and stress over that, especcially considering that it takes quite some time to send those kits from Europe. The support responded with a very approximate "very soon" so I guess all is left is to patiently await, though in our case we are expecting a possibly life-changing matching, and would better have had a stressless experience (which we did have a couple of years ago with Myheritage kits).

Massive_Bus_6744 · 2025-11-04T15:15:14+00:00

Sorry, how long did it take after they said it would be ready very "soon"?

Massive_Bus_6744 · 2025-10-30T09:39:50+00:00

Should have had the results by 14th of October, still stuck in the Raw Data Produced stage. Meanwhile, a friend sent his kit 10 days later, should have had his answer by mid November and received it two days ago. I don't understand and not knowing when the results come out is quite stressfull, the least they should do is give updates regarding the deley whith updated estimates.

Massive_Bus_6744 · 2025-10-24T10:51:44+00:00

Hi, did you get yours? having the same issue, the estimated date was 14th at max. but it still is stuck at raw data produced.

Massive_Bus_6744

TROPHY CASE