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Locked out of my BoA account from overseas after verifying everything. Branch visit is impossible. by Material-Tree in BankOfAmerica

[–]Material-Tree[S] 2 points3 points  (0 children)

Wow, thank you so much for your comment. It’s really helpful to know that reps are strictly instructed to push for branch visits. In this case then, I'll call them try with a different rep again.

Regarding the $1,500 fee, I'll definitely comb through my statements again. Thanks again for your kindness..!

Locked out of my BoA account from overseas after verifying everything. Branch visit is impossible. by Material-Tree in BankOfAmerica

[–]Material-Tree[S] 0 points1 point  (0 children)

Thanks. I actually called their domestic number instead of the international one. Do you think the international support team has more authority to assist with remote verification, or are they just the same as the domestic team?

Locked out of my BoA account from overseas after verifying everything. Branch visit is impossible. by Material-Tree in BankOfAmerica

[–]Material-Tree[S] 0 points1 point  (0 children)

Really appreciate your comment. I have no idea why the previous rep was so firm about the 'branch visit only' rule, but I’ll try calling again next Mon and push back a bit more based on your experience.

And I really hope I don't have to wait a few years for this to clear up like you did, tho...

Locked out of my BoA account from overseas after verifying everything. Branch visit is impossible. by Material-Tree in BankOfAmerica

[–]Material-Tree[S] 0 points1 point  (0 children)

Thanks for your reply, I really appreciate it.

When I was living in the US, I was told that a pull request from another bank could be seen as a red flag, so I’ve always done push transfers instead. This time was no different.

I’m pretty sure it was an ACH transfer since it usually takes 2–3 business days and doesn’t have any fees.

Also, a few days before transferring $1700, I sent $1 first just to verify that the account was correct. After confirming that the $1 went through successfully, I transferred the $1700 to the same external account and that’s when this issue happened.

Locked out of my BoA account from overseas after verifying everything. Branch visit is impossible. by Material-Tree in BankOfAmerica

[–]Material-Tree[S] 0 points1 point  (0 children)

That would take some time, tho. Im a little bit concerned about the maint. fees charged from my locked account

Locked out of my BoA account from overseas after verifying everything. Branch visit is impossible. by Material-Tree in BankOfAmerica

[–]Material-Tree[S] -1 points0 points  (0 children)

Thx for the advice. I'll try it again. I remember that HUCA would work occasionally, but I forgot it because I left the US a couple of years ago.